FUTURE OPPORTUNITY
3 weeks ago
Description
de poste:The Senior People Operations Specialist is primarily responsible for the day-to-day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, and Leave Management Operations for employees and Managers in Canada, US, Ireland, and Bermuda. This role has knowledge of HR policy administration, HR information systems (Workday and ADP GlobalView), and bidirectional system integrations across Payroll, Pension and Benefits functions.
What will you do?
Employee Transaction Processing / Operations
Going above and beyond to process and monitor intake volumes, ensuring all cases and transactions are properly assigned and responded to (and resolved) in an efficient and effective manner
Provide an excellent customer service experience for internal customers (employees and managers) and external customers, with a resolution-based mindset
Execute Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, Leave Management Operations transactions in Workday and ADP GlobalView
Ensure in-depth understanding and familiarity with regional and business unit specific nuances of service delivery
Coach employees and managers on self-service transactions and HR Operations portal navigation (Tier 0)
Escalate complex inquiries and transactions to appropriate tiers / teams
Provide functional support for escalated inquiries
Case Management
Log, track and resolve inquiries in Case Management tool (Workday)
Ensure closed-loop process to manage, escalate and resolve cases
Provide and maintain procedures and processes for case escalation
Meet defined SLAs and KPIs
Escalate cases per appropriate procedures
Policy / Procedure Interpretation
Interpret policies and procedures and provide assistance for escalation of sensitive issues and / or policy exceptions within Sun Life
Ensure documentation of policies and procedures are available/ accessible
Continuous Improvement
Partner with management and leadership to update, simplify, and enhance Inquiry Management processes, procedures, and technologies
What do you need to succeed?
Excellent Customer Service Skills
Great Communication Skills (written and verbal)
HR Experience
Attention to Detail
Business Acumen
Problem Solving / Conflict Resolution
Analytical Thinking
Excellent Relationship / Stakeholder Management
Operational Excellence Mindset
Multi-tasking & Time Management
Assets
HR Shared Services Experience
Experience in a Service / Call Centre or production environment
Experience with Payroll Administration
Experience and/or post-secondary education with a focus on Human Resources
Working knowledge of Workday and ADP GlobalView
Quand un nouveau poste correspondant à votre expérience sera offert, l’échelle de salaire de base sera affichée et correspondra au poste pour lequel la Financière Sun Life étudiera votre candidature.
En plus du salaire de base, les employés admissibles de la Financière Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe.
Depuis toujours, la diversité et l'intégration sont au cœur des valeurs de la Financière Sun Life. Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.
Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ‘’.
À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d’eux-mêmes. Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.
Nous remercions tous les candidats de l'intérêt manifesté pour ce poste. Nous ne communiquerons qu'avec les personnes qui auront été retenues pour passer une entrevue.
Catégorie d'emploi :
Ressources humainesFin de l'affichage :
30/12/2024-
FUTURE OPPORTUNITY
2 weeks ago
Waterloo, Canada Sun Life Financial Full timeFUTURE OPPORTUNITY - People Services Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - People Services Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096509 You are as unique as your background,...
-
FUTURE OPPORTUNITY
2 weeks ago
Waterloo, Canada Sun Life Financial Full timeFUTURE OPPORTUNITY - People Services Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - People Services Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096509 You are as unique as your background,...
-
FUTURE OPPORTUNITY
2 weeks ago
Waterloo, Canada Sun Life Financial Full timeFUTURE OPPORTUNITY - People Services Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - People Services Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096509 You are as unique as your background,...
-
FUTURE OPPORTUNITY
4 days ago
Waterloo, Canada Sun Life Financial Full timeFUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096510 You are as unique as...
-
FUTURE OPPORTUNITY
2 weeks ago
Waterloo, Canada Sun Life Financial Full timeFUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096510 You are as unique as...
-
FUTURE OPPORTUNITY
2 weeks ago
Waterloo, Canada Sun Life Financial Full timeFUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096510 You are as unique as...
-
FUTURE OPPORTUNITY
3 weeks ago
Waterloo, Canada Sun Life Financial Full timeFUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096510 You are as unique as...
-
Managing Director, Future Cities Institute
2 weeks ago
Waterloo, Canada University of Waterloo Full timeOverview The Managing Director (MD) is responsible for aspects of the overall business leadership, partnership development, and day-to-day operations of the Future Cities Institute (FCI). This position is central to advancing the University of Waterloo as a leading global centre for futures thinking and training and is founded on Waterloo at 100 and...
-
Waterloo, Canada University of Waterloo Full timeOverview The Academic Program Development Specialist reports to the Managing Director, Future Cities Institute (FCI) to support and manage the administration of the future cities programming. Significant aspects of this position include coordination with central university administration (. registrar’s office), course and lab scheduling of the...
-
Communications Officer, Future Cities Institute
2 weeks ago
Waterloo, Canada University of Waterloo Full timeOverview Reporting to the Managing Director of the Future Cities Institute (FCI), the Communications Officer will plan, implement and evaluate an integrated program of marketing and communications to advance the FCI’s image, profile and reputation. The integrated communications plan will support both the FCI and the University’s goals and values...
-
FUTURE OPPORTUNITY
3 weeks ago
Waterloo, Canada Sun Life Full timeJob Description : The Senior People Operations Specialist is primarily responsible for the day-to-day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Talent Acquisition Operations,...
-
FUTURE OPPORTUNITY
3 weeks ago
Waterloo, Canada Sun Life Full timeDescription de poste: The People Services Specialist is primarily responsible for providing front-line coaching and support to employees in Canada, US, Ireland, and Bermuda on baseline (Tier 1) inquiries regarding HR policies, HR Information systems and business processes related to the employee life cycle. The People Services Specialist manages the...
-
Research Coordinator, Future Cities Institute
2 weeks ago
Waterloo, Canada University of Waterloo Full timeOverview The Research Coordinator (RC) provides operational leadership and management, technical writing pertaining to large-scale domestic, international and other research programs, research grant development and applications, research program monitoring and reporting, and research-related education programs. The RC provides necessary support to...
-
Software Developer
1 month ago
Waterloo, Canada Ford Full timeAt Ford of Canada, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As a member...
-
Software Developer
1 month ago
Waterloo, Canada Ford Full timeAt Ford of Canada, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As a member...
-
Software Developer
1 month ago
Waterloo, Canada Ford Full timeAt Ford of Canada, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As a member...
-
Software Developer
4 days ago
Waterloo, Canada Ford Full timeAt Ford of Canada, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As a member...
-
Project Manager
7 days ago
Waterloo, Canada Open Text Corporation Full time**Project Manager (Service Delivery/ Onboarding)**: - Req id: 40377- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly...
-
Marketing Associate
2 weeks ago
WATERLOO, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity? The Simpson-Caputo Commodity Futures Group of RBC Dominion Securities in Waterloo, Ontario is seeking an individual who is looking to build a career in the financial industry. This role will support an established Investment Advisory Team who specializes in commodity futures. The successful candidate...
-
Marketing Associate
2 weeks ago
Waterloo, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionWhat is the opportunity? The Simpson-Caputo Commodity Futures Group of RBC Dominion Securities in Waterloo, Ontario is seeking an individual who is looking to build a career in the financial industry. This role will support an established Investment Advisory Team who specializes in commodity futures. The successful candidate will...
