Workforce Planning Manager, Retail.

3 weeks ago

Laval, Canada Laura Canada Full time

Company Description

Join our team to achieve your full career potential We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Job Description

The Retail Labour Planning Manager plays a critical role in ensuring the alignment of labour planning with the company's customer service standards and financial objectives. By leveraging labour planning technology, this role oversees the issuance of budgeted hours and supports stores in developing optimized schedules based on various factors such as traffic patterns, sales trends, marketing initiatives, and construction impacts.

The incumbent collaborates closely with Directors of Sales, Regional Managers, Store Managers, Merchandise Planning teams, and HR to uphold compliance with policies affecting store scheduling and performance management.

This position also takes ownership of the company's bonus plan for store employees and maintains open communication with Regional Managers to facilitate the understanding of budgeted hours and support adherence to set targets.

Critical Functions

Develop and issue hour budgets for stores in alignment with customer service standards and financial wage labour expense targets. Utilize all available information to generate optimized schedules considering traffic, sales trends, non-selling tasks (e.g. visual merchandising, markdowns, and fulfilling online orders), marketing campaigns, construction impacts, and other relevant factors. Collaborate with Directors of Sales, Regional Managers, Store Managers, and Merchandise Planning teams to ensure effective labour planning and scheduling, while also offering valuable insights to support actionable improvements at the individual store level. Act as the superuser for store labour management systems, providing support and training as needed. Partner with HR to develop policies impacting store scheduling and performance management. Own and administer the company's bonus plan for store employees, ensuring alignment with performance goals and financial targets. Communicate openly with stores to facilitate the understanding of budgeted hours and support compliance with set targets. Address any scheduling conflicts or issues that arise, working collaboratively with stakeholders to find resolution. Develop, monitor, and analyze labour metrics and performance data to identify opportunities for improvement and optimization.

Qualifications

Bachelor's degree in Business Administration, Statistics, Retail Management, or a related field Proven experience in labour planning in a retail environment. Strong analytical skills and proficiency in data analysis tools. Advanced proficiency in Excel. Familiarity with labour management systems, with experience in StoreForce being an asset. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Detail-oriented with strong organizational and time management abilities Ability to thrive in a fast-paced and dynamic work environment. Prior experience in bonus plan administration and policy development preferred. Knowledge of retail operations and industry trends is advantageous. Strong communication skills in French and English (written and spoken, to properly communicate with all internal and external partners).

Additional Information

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com. We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion. We believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Benefits

We are committed to helping you reach your full potential., Room to GrowAt Laura Canada, training & professional development are a top priority. We invest in our employees by offering a wide range of training programs–from IT to language training. We prioritize helping you achieve your professional goals by helping you build your strengths & develop your talents through coaching. We are dedicated to keeping our employees engaged by offering internal advancement opportunities., An Inspiring WorkplaceIt’s no secret that a friendly & positive work environment is crucial for well-being and a happy sense of belonging. Regular team building activities & lunches, a Halloween celebration, and an annual summer picnic are some of the many events organized to promote a passionate, creative & diverse company culture., Work-Life BalanceWe believe that a healthy work-life balance is the key to success, which is why your quality of life is our first priority. Recharge your batteries with paid vacation time & floater days. Enjoy our summer hours (half-day Fridays), and get to leave an hour early on Fridays the rest of the year. You even have the option of taking a leave of absence if you ever need to. We make your life simpler by offering free parking, discounted dry cleaning pick-up and seasonal tire change services at our head office., RecognitionHard work & dedication never goes unnoticed. Every employee enjoys a 50% off discount card valid on all Laura & Melanie Lyne styles. Benefit from our employee referral program, offering a significant monetary reward for the right candidate. Every month, a sizable gift card is awarded to an employee nominated by their peers–a person who has shown an admirable display of teamwork. We also offer a gift to celebrate employees who reach an important career milestone., Health & Well-BeingWe encourage you to take care of yourself–both mentally & physically–because when you feel well, you do well. We offer group insurance for your medical & dental needs; RRSP contributions so you can plan for the future; paid sick days for when you’re feeling under the weather; and a discounted gym membership at Goodlife Fitness (Énergie Cardio) to maintain a healthy body & mind.,

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