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Retail Lead, Jays Shop

1 month ago

Toronto, Canada Toronto Blue Jays Full time

OVERVIEW

Jays Shop is looking for passionate and strong leaders to join our team for the 2024 baseball season. Our team-driven culture and stimulating atmosphere has established Jays Shop as the leading destination for Toronto Blue Jays official team merchandise and essential to the fan experience at Rogers Centre. 

We are seeking Retail Leads who have the desire to champion a winning team, both on and off the field. You will have the opportunity to lead, develop, and motivate Jays Shop team members as we create unforgettable fan moments, build lasting relationships, and provide an unparalleled experience by outfitting fans as they unite in the ever-growing Blue Jays community. You will be responsible for supervising a team of 200+ Retail Sales Associates across the 14 in-stadium retail locations across Rogers Centre, while demonstrating excellent teamwork and communication for corresponding Retail Leads and support for the Retail management team. 

This is a part-time contract position until December with the possibility of extension. 

This role may be for you if: 

You are passionate about baseball and leadership. You are hands-on and are unafraid to tackle new challenges. You are passionate about building relationships with fans and teammates.  You enjoy motivating, inspiring, and collaborating with others. You thrive in a fast-paced and high-volume environment.  You are eager to deliver best-in-class service to Toronto Blue Jays fans.

RESPONSIBILITIES

Support Retail Management in motivating Sales Associates to achieve the fan service and sales goals of the merchandising department. Ensure that retail staff are engaging all fans according to WE CARE values, to create a positive and welcoming experience for every fan that visits Rogers Centre. Responsible for carrying out the general operations of Jays Shop locations in the most professional, organized, and profitable manner. Open and/or close stadium retail locations and complete end of day reporting as required. Assist with the training of new staff and further coaching and development of team members throughout the baseball season. Comprehensive understanding of all systems, products, and services available at Jays Shop. Maintain sufficient levels of inventory in retail locations and restock/remerchandise as needed to maximize sales potential. Address any fan or Jays Shop staff escalations in a confident and professional manner; finding solutions to avoid further escalation. Accountable for maintaining retail standards for visual merchandising, cleanliness, and health and safety of staff and fans. Understand, follow, and enforce all Jays Shop and Toronto Blue Jays policies and procedures as an example to the retail staff; ensure staff are following all departmental and organizational policies and procedures. Maintaining open and clear channels of communication with retail staff and Jays Shop management. Successfully lead the retail team through any additional Rogers Centre events, including concerts.  Any other duties required.

QUALIFICATIONS

Must be available to work 90% or more of home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required.

Previous retail and/or customer service experience required; experience in a leadership or supervisory role preferred. Enjoys a high energy environment and demonstrates an appreciation of the diverse backgrounds of Toronto Blue Jays fans and Jays Shop staff.  A commitment to service excellence and fan satisfaction. Excellent oral and written communication skills complemented by a friendly and professional demeanour. Sound decision-making, problem solving, and conflict resolution skills. Flexible and adaptable to lead a team in a fast-paced environment and work proficiently under pressure.  Organizational competency, ability to multi-task, and manage time and resources effectively.  A team player with a collaborative frame of mind. Knowledge and understanding of baseball and the Toronto Blue Jays; must adhere to the Toronto Blue Jays mission and policies.  Physical stamina and mobility including ability to lift, carry, kneel, bend, and reach.

WHAT WE OFFER TO YOU

Commitment to our team - we want you to succeed  Ongoing, hands-on training to help you develop your skills Excellent employee discount to use towards Jays gear A unique employment experience working for the only MLB team in Canada

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