Palliative Care Coach

2 weeks ago

Toronto, Canada Sinai Health Full time

Job Description

This is a Temporary Full Time role for months

The Palliative Care Coach (Clinical) is a key role in a newly forming team that will be responsible for working with community organizations to advance high quality and interprofessional palliative care delivery in Toronto region. In alignment with provincial direction established by Ontario Health and guidance developed by the Ontario Palliative Care Network, the Coach will be a leader in championing practice change, with a focus on improving access to and quality of care, aligned to the Palliative Care Health Services Delivery Framework in the Community and the Ontario Palliative Care Competency Framework. Organizations that the coach will engage with may include long term care homes, primary care teams and other organizations or teams in the community serving residents/clients/patients with palliative care needs.

The Coach will:
• Provide palliative care coaching and mentoring to staff and clinicians in participating community organizations, to build primary-level palliative care competencies.
• Collaborate with leaders of community organizations on local service integration, and change management initiatives, using quality improvement methodologies to achieve results.
• Consult on care delivery when the complexity of the patients’ needs is beyond the existing competencies of providers (in the community organizations).

Key Responsibilities

A. Co-create the plans for regional implementation of the Delivery Framework in partnership with Ontario Health
B. Support implementation of a plan for measurement and reporting on progress towards change.
C. Foster regional collaboration among health care teams and palliative care providers and contribute to broader system integration.
D. Lead engagement and community-building activities with participating organizations.
E. Champion efforts to ensure equity for patients and families with palliative care needs.
E. Critically evaluate the quality of palliative care in participating community organizations using tools like organization self assessment.
F. Build competency amongst front-line community providers in the delivery of primary-level palliative care through provision of education and mentoring.
G. Guide palliative care quality improvement (QI) and practice change initiatives in participating community organizations.
Assist with quality improvement initiatives to implement the Delivery Framework 
I. Consult on clinical care as required, including as part of the palliative care team at Sinai Health.

Knowledge and sills
• A commitment to developing equity-based, evidence-informed approaches for delivering palliative care services for all people in Ontario, regardless of their age or illness.
• A good understanding of regional priorities and local health care needs, within Ontario’s health care landscape.
• Ability to work well under pressure and use good judgment in assessing difficult situations.
• Ability to work independently and as part of a team.
• Aptitude for proactive problem solving, using strong critical thinking, and negotiating skills.
• A demonstrated ability to develop, deliver and evaluate training and coaching efforts.
• An ability to develop relationships based on trust, compassion, and empathy.
• Strong active listening and interpersonal communication skills for one-on-one coaching.
• Experience designing education to effectively address palliative care training needs of interprofessional learners.
• Excellent communication skills and experience with culturally responsive teaching
• A demonstrated focus on person-centred care.
• Supports the advancement of equity, inclusion, and diversity across Ontario's health care system.
• Commitment to engage with First Nations, Indigenous, Métis and urban Indigenous people as they self-determine their own approach to palliative care.
• Proficiency in educational technologies (e.g., webinars, apps) as well as knowledge of Microsoft Outlook, Word, Teams, PowerPoint, and Excel.
• Access to reliable and efficient mode(s) of transportation to enable travel between community organizations.

Effort- Physical/sensory demands
Work involves minimal to moderate physical effort normally associated with both office and client-facing environments. There is flexibility to change work activities, take a break or alter work position. 

Working conditions
Flexibllity will be required regarding hours worked. Travel within Toronto to community organizations (Long term care home, other) within the coach's assigned geographic catchment area is required.

Sinai Health is a leading academic health science centre and a trailblazer for integrated care across the health continuum. Our fusion of science, innovation, care and learning has earned us international, national and provincial leadership for unique programs and compassionate care. Since 5, Sinai Health has delivered excellent care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions, and educates future clinical and scientific leaders.

Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization, that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at --0, ext. 0, or email

Job Requirements

Education and Experience
• A degree in a registered health care discipline (e.g., RN, RSW, NP) with substantive experience and training in palliative care . A graduate degree is an asset (e.g., MScN, MSW).
• Minimum five (5) years’ experience in practice in palliative care is required.


Experience working across health care settings (hospital. home, community) preferred.
• Knowledge of relevant legislation and reporting requirements, including the Fixing Long-Term Care Homes Act, the Excellent Care for All Act and the Compassionate Care Act and other pertinent legislation and regulations related to professional practice is required.


Experience working with a range of roles, disciplines, and levels of staff in different health care settings.
• Experience educating and or supervising health care professional staff is preferred.
• Additional training in gerontology and quality improvement experience are assets.
• Strong practice coaching and debriefing skills, with both individuals and teams.
• Strong consultation skills, and ability to use these with individual, team and community service providers
• Program evaluation and/ or quality improvement experience with knowledge of evidence-based processes, desired

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