Customer Services Engineer

4 weeks ago

Montreal, Canada Barco Full time

Function

Barco is looking for a Customer Service Engineer to reinforce its existing team in the Madrid office.

As Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.

Key responsibilities Customer Service Engineer

Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the Spanish and Portuguese area and abroad. Repair and troubleshooting of Barco hard- and software. Assist at sales demos in order to promote our Barco’s solutions. Give product training to partners and end-users Execute pro-active analysis visits, report and provide suggestions. Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams Document actions and solutions in a timely fashion. Follow training to update your technical, commercial and soft skills. Build a relationship with the Customers and detect Service sales opportunities.

Requirements

Min 3 years of experience in a technical customer (Service/Sales) environment in Visualization industry Good knowledge of hardware, software and networking technologies. Is used to work on different projects at the same time, is stress resistant and able to set priorities Communicates fluently in Spanish and English, both verbally and in writing. Knowledge of any additional language is an asset. Is service- and client-oriented. Experience with Barco’s products and Salesforce is a plus. Is willing to travel

Our offer

A permanent contract A competitive salary package The opportunity to work for an international market leader where innovation really matters. Internal training in our Barco University A modern and state-of-the-art working environment

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