Guest Service Agent
1 month ago
The Role
:As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.
Job duties:
Checking guests into the hotel, checking out guests from the hotel and provide service whenever required Provide courteous, professional and attentive guest service at all times Establishing a personal rapport with the guest in order to learn about their needs and expectations Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery A personalized touch during all guest interactions to ensure they feel welcome and special Must be able to work a variety of shifts mornings, afternoons, evenings and holidays Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc) In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.Employment Experience and Educational Requirements:
In order to be considered for this role, you have experience with POS systems, Excel and Outlook You are able to work well under pressure in a fast-paced environment Previous hotel front office experience or education completed within hospitality sector required Degree or Diploma in Hospitality is preferred but not required Professional in presentation and demeanor Self-motivated, excellent organizational skills and the proven ability to work well under pressureAmazing Perks:
Personal days: 5 per year after 90 days of continued full-time employment Food and Beverage discounts at ALL 6 of our dining outlets Growth and development opportunities, both personal and professional Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym One meal per day in our employee cafeteria (taxable benefit) Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few Shuttle access to Calgary and Canmore Health and Wellness benefits (some restrictions may apply) Vacation is accrued starting on your first day of work at a rate of 4% of your earnings Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels Discounted access to our Nordic Spa Discounted Ski Pass and Golf rates* Kananaskis Parks Pass*-
Kananaskis, Canada Pomeroy Lodging LP Full timeJob DescriptionGuest Service AgentStarting Rate of Pay: $18/hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.Experience the Kananaskis Mountain Lodge here: https:///Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is...
-
Kananaskis, Canada Pomeroy Lodging LP Full timeJob DescriptionGuest Service AgentStarting Rate of Pay: $18/hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.Experience the Kananaskis Mountain Lodge here: https:///Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is...
-
Switchboard Agent
2 weeks ago
Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe Role : As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on...
-
Guest Activities Attendant
3 weeks ago
Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe Role : The Guest Activities Attendant is enthusiastic, creative, positive and outgoing. This individual is passionate about providing exceptional service for guests of all ages through a wide variety of activities. The successful candidate will be welcoming, engaging, and empowering. They are open to change, and quick to adapt to varying needs of...
-
Guest Activities Attendant
3 days ago
Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe Role : The Guest Activities Attendant is enthusiastic, creative, positive and outgoing. This individual is passionate about providing exceptional service for guests of all ages through a wide variety of activities. The successful candidate will be welcoming, engaging, and empowering. They are open to change, and quick to adapt to varying needs of...
-
Kananaskis, Canada Pomeroy Lodging LP Full timeJob DescriptionSwitchboard AgentRate of Pay: Starting at $18/hourTHIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here: https:///Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is...
-
Kananaskis, Canada Pomeroy Lodging LP Full timeJob DescriptionSwitchboard AgentRate of Pay: Starting at $18/hourTHIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here: https:///Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is...
-
Reservation Agent
1 month ago
Kananaskis Village, Canada Pomeroy Lodging LP Full time**Reservations Agent** **Rate of Pay: $18/hour** **THIS JOB IS LOCATED IN OUR CAGLARY, AB, POMEROY CORPORATE OFFICE.** Start a new Adventure while working for an Autograph by Marriott Resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a...
-
Kananaskis, Canada Pomeroy Lodging LP Full timeJob DescriptionGuest Activities AttendantRate of Pay: $18.00 per hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here: https:/// Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain...
-
Kananaskis, Canada Pomeroy Lodging LP Full timeJob DescriptionGuest Activities AttendantRate of Pay: $18.00 per hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here: https:/// Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain...
-
Call Center Agent
1 month ago
Kananaskis Village, Canada Pomeroy Lodging LP Full time**C**all Center Agent** **Rate of Pay: $18.00 per hour** **THIS JOB IS LOCATED IN OUR CAGLARY, AB, POMEROY CORPORATE OFFICE.** Start a new Adventure while working for an Autograph by Marriott Resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a...
-
Guest Activities Attendant
7 days ago
Kananaskis Village, Canada Pomeroy Lodging LP Full time**_Guest Activities Attendant - Seasonal_** Rate of Pay: $18.00 per hour **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged...
-
Visitor Services Attendant
2 weeks ago
Kananaskis, Canada Government of Alberta Full timeRole Responsibilities Are you a compassionate individual, committed to breaking down barriers and supporting people of all abilities to connect with nature-based experiences? If so, we want to hear from you. The WWL Visitor Services Attendant reports to the WWL Visitor Services Supervisor and is part of a team that is responsible for ensuring WWL has...
-
Food and Beverage Attendant
1 month ago
Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe Role : As an attendant in our food and beverage outlets, you will be instrumental in providing the highest quality of service to our guests by working alongside and supporting the front-of-house service team. Reporting to the Restaurant leadership team, the primary responsibilities are greeting and seating guests, answering the restaurant...
-
Bell Person
2 days ago
Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe Role The Bell Person will enjoy being part of a team that creates an atmosphere of exceeding guest arrival and departure expectations each and every time. You will utilize your superior guest service skills, combined with your communication and organizational abilities to provide a high degree of professionalism and efficiency for all guests and...
-
Bell Person
1 month ago
Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe Role The Bell Person will enjoy being part of a team that creates an atmosphere of exceeding guest arrival and departure expectations each and every time. You will utilize your superior guest service skills, combined with your communication and organizational abilities to provide a high degree of professionalism and efficiency for all guests and...
-
Kananaskis, Canada Pomeroy Lodging LP Full timeJob DescriptionFood & Beverage ServerRate of Pay: $15.00 per hour + GratuitiesTHIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Pomeroy Kananaskis Mountain Lodge here: https:///Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The...
-
Kananaskis, Canada Pomeroy Lodging LP Full timeJob DescriptionFood & Beverage ServerRate of Pay: $15.00 per hour + GratuitiesTHIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Pomeroy Kananaskis Mountain Lodge here: https:///Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The...
-
Spa Front Desk Manager
2 weeks ago
Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full timeNordic Spa Job Description Front Desk Manager Reports to : Assistant Spa General Manager Achieving Excellence As the Front Desk Manager for the Nordic Spa, you are authorized to exceed guest expectations and maximise revenue opportunities through your Spa Concierge team. You will showcase your leadership and interpersonal strengths to lead,...
-
Lobby Concierge
2 weeks ago
Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full timeThe Role : As a Concierge, you will be an important member of the Front Office team that creates a warm arrival experience for the guest while exceeding their expectations. You will act as a guide to help guest rediscover the beauty of the Canadian Rockies through the endless list of activities inside and outside the resort. As a concierge of the...
