Customer Order Specialist
1 month ago
Company Description
Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm
Pave your career at Techo-Bloc:
We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.
Career Growth and Recognition :
At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.
Performance-Driven Rewards:
Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.
Collaborative Company Culture:
Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.
Perks and Benefits:
RRSP with employer contribution 24/7 telemedicine & Employee Assistance Program (EAP) Inhouse leadership development and coaching Training & Development Programs Flexible work arrangements Considerable referral bonuses Discounts on Techo-Bloc’s products Healthy snack-filled kitchens Techo-Bloc branded swag Free parking Employee Recognition Events English and French courses available as needed
Job Description
We are in search of an energetic and achievement-driven individual who will prioritize meeting our customers' needs to ensure each client feels appreciated. In this role, you'll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists. Here's what your typical day will entail:
Handling customer purchase orders via phone, email, fax, and online platforms for both Canadian and American markets; Analyzing customer orders and accounts to propose optimal solutions that save time and money; Managing inventory transactions and logistical requests using various software systems; Addressing inquiries from customers and our sales team regarding product availability, offering alternatives and solutions as per their requirement; Following up with customers on overdue orders awaiting pickup; Collaborating with the sales and marketing team to schedule product pickups and delivery dates for our customers.A day in the life
As a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day. The remaining inquiries are tickets that are submitted via email to our team to be handled on a first in first out base. The more you move into your day, the more you collaborate with your internal partners: Transport, Distribution, Production and Sales (just to name a few). This helps grow your knowledge of our internal processes, products and ultimately helps set up future career growth in the company. Downtime during the day is used to grab a coffee but more importantly to use our knowledge of ERPs and Microsoft Suite to improve our internal and external processes
Qualifications
Strong customer service skills with a passion for service and ownership of every customer interaction; Excellent problem-solving skills, a positive attitude, and attention to detail; Ability to multitask, coordinate, prioritize, and follow up within given deadlines; Proficiency in Microsoft Office Excel and Word; Self-motivation, initiative, and a quick learning ability; Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.
Additional Information
We thank all applicants for their interest; however, only successful applicants will be contacted.
#CSR2024
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