FOH Supervisor

Work location:

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What you will do:

Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, the key responsibilities for this position are:

· Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience

· Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience

· Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity

· Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area

· Reconciling end of the night funds Managing stress in an fast-paced, high-pressured environment

· Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

While we appreciate all interest, only those candidates selected for an interview will be contacted.