Banquet Server/Porter

We are looking for a full time Banquets Server/Porter to add to our team. This position is located at Chateau Nova located at 4571-48 Street Yellowknife, NWT.

If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

Primary Functions

Reporting to the Food & Beverage Manager, theBanquets Server/Porter is a food service professional overseeing each aspect of the banquet/catering function from setup through service to the tear down and cleanup. They supervise staff while liaising with the host to ensure guest satisfaction and will handle the immediate complaints/concerns of the customers. This position requires excellent customer service and the ability to work under pressure, enabling you to provide genuine hospitality to our guests by delivering quality food and beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE.

The Banquets Server/Porter is required to maintain a flexible schedule and be available to work shift work including evenings, weekends, and holidays. Full time position, minimum 30 hours/week.

Responsibilities and Essential DutieS, including but not limited to:

• Follows all established and future Food & Beverage Standard Operating Procedures
• Knowledgeable about the function and the menu being offered by attending weekly F&B meetings
• Assists with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Promoting a "No Problem Service" environment
• Assigns duties to each Team member for every event
• Stays in constant contact with the host to ensure everything runs seamlessly
• Supervises service throughout the function to ensure quality service and product quality
• Is energetic and enthusiastic; enjoys customer service and working with the public
• Will be required to physically work the floor at events, pinch hitting as a server or bartender
• Perform well under pressure in a fast paced and sometimes challenging environment
• Checks banquet event rooms in advance of functions to ensure departmental standards are being followed
• Report defects/repairs needed to the maintenance department
• Maintains effective communications with other hotel departments to relate clients’ needs/requirements
• Conducts site inspections for prospective clients, when necessary
• Checks quality and delivery of catering services prior to their release
• Communicates with the Lounge and Restaurant and assists when required
• Oversees the Restaurant and Lounge in the absence of other Supervisors
• Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.

• Other projects/duties as assigned.

Education and Salary:

• Must be able to legally work in Canada

• Must speak fluent English

• Valid SafeServe Certification

• Previous Food & Beverage serving experience needed
• Supervisory experience an asset
• No formal education required
• Starting Wage $16.05/hour + gratuities

Job Specifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Interpersonal Skills: High energy, positive and friendly.  Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under stressful situations.  Must be able to work well under pressure. Takes pride in a job well done.

Teamwork:  Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.  Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness.  Must have attention to detail.

Cost Consciousness:  Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; to required hours of work when necessary to reach goals.  Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English. Ability to present information in one-on-one and small group situations to other employees of the organization.  Ability to respond to common inquires or complaints from guests.  Strong telephone abilities.

PHYSICAL DEMANDS:

Lifting - Under 20lbs 50% of work time,

Carrying - Under 20lbs 50% of work time,

Pulling – Under 20lbs 10% of work time, constant walking, bending, standing, reaching, and kneeling.

Nova Perks:

In addition to competitive wages we offer:

• Meal program
• Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations 
• Extended Health Benefits for full time employees 
• Employee Discounts at the F&B Outlets 

About us

• Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

The Destination

• The Northwest Territories is so many things. It's the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed – home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it's downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice.
• It is an immense land here for you to explore. It is waiting for you.

• We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.