Personal Support Manager

Found in: Talent CA C2 - 7 days ago

New Tecumseth, Canada SE Health Full time
POSITION SUMMARY:

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the North York Region. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

RESPONSIBILITIES and ACCOUNTABILITIES:

Operational Results

Provide leadership and engage the staff to achieve or exceed performance targets. Maximize team performance through the effective and efficient utilization of resources. Promote engagement with SE’s private pay business, as appropriate for client circumstance Utilize projections in determining and forecasting resource needs. Implement communication strategies to promote shared vision and collaborative working relationships. Engage with and support special projects or new programs as required.

People Management and Team Development

Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies. Coach and manage employees with performance issues and consult appropriately with Human Resources. Interview, select, hire and onboard/orient new employees. Follow employee relations/labour relations processes and relevant policies and procedures. Facilitate and maintain team development, by providing opportunities to support staff education. Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate. Respond to client feedback and service inquires in a responsive and timely manner. Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals Communicate with staff and stakeholders in an effective and timely manner Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:

A regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario Bachelor’s degree or diploma is required. Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity. A minimum of six (6) months community nursing experience preferred. Demonstrated Saint Elizabeth’s values and core leadership competencies. Excellent interpersonal and verbal/written communication skills. Ability to work independently and as part of a team. Thrives in a fast-paced environment, with multiple competing priorities. Outcome-oriented and able to achieve desired results.  Sound understanding of documentation standards. Demonstrated leadership skills. Excellent computer skills/knowledge and familiarity with scheduling systems Ability to work in an on-call after hours rotation A vehicle and valid driver’s license Current CPR certificate Willing and able to provide care for our clients, if required. Performance management experience is preferred.

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