Credit Counsellor
3 weeks ago
If you're a dedicated and compassionate financial professional with a passion for empowering individuals to achieve financial stability, we are looking for you
- Location: Toronto, ON
- Shift: Hybrid
- Job type: Permanent | Full-time
- Engage with individuals and families as they attempt to work through money
challenges. You will listen to them, help them connect to resources, and give
them hope. - Work with clients to develop a money management plan and/or budgeting
techniques and help them transform the way they use credit - Assist clients in finding appropriate and life-changing solutions to their financial
problems. - Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.
- Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness
- Establish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.
- Ability to build strong client relationships through exceptional customer service
and interpersonal skills - Ability to adapt to a changing environment and handle multiple priorities
- Ability to work independently and cooperatively with fellow employees
- Detail-oriented approach, impeccable time management and organizational skills, proven ability to self-manage responsibilities
- Strong interest in learning about personal finance
- Strong ability to work with a multicultural public in a personable and empathetic
manner - Must be bondable
- 3-5 years experience providing high quality customer service
- Experience with Microsoft Office (Word, Excel, Outlook)
- Past work experience in Credit Counselling, credit industry or financial services is an asset
- Experience with Hubspot is an asset
- Background in accounting or business is an asset
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