Credit Counsellor

3 weeks ago


Toronto, Canada Adecco Canada Full time
Adecco is currently hiring a full-time talented Credit Counsellor to work in Toronto, ON. In this role you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This role requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles.
If you're a dedicated and compassionate financial professional with a passion for empowering individuals to achieve financial stability, we are looking for you
  • Location: Toronto, ON
  • Shift: Hybrid
  • Job type: Permanent | Full-time
Responsibilities:
  • Engage with individuals and families as they attempt to work through money
    challenges. You will listen to them, help them connect to resources, and give
    them hope.
  • Work with clients to develop a money management plan and/or budgeting
    techniques and help them transform the way they use credit
  • Assist clients in finding appropriate and life-changing solutions to their financial
    problems.
  • Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.
  • Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness
  • Establish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.
Qualifications:
  • Ability to build strong client relationships through exceptional customer service
    and interpersonal skills
  • Ability to adapt to a changing environment and handle multiple priorities
  • Ability to work independently and cooperatively with fellow employees
  • Detail-oriented approach, impeccable time management and organizational skills, proven ability to self-manage responsibilities
  • Strong interest in learning about personal finance
  • Strong ability to work with a multicultural public in a personable and empathetic
    manner
  • Must be bondable
  • 3-5 years experience providing high quality customer service
  • Experience with Microsoft Office (Word, Excel, Outlook)
  • Past work experience in Credit Counselling, credit industry or financial services is an asset
  • Experience with Hubspot is an asset
  • Background in accounting or business is an asset
Are you interested in this position? Apply now Our dynamic team of recruiters will reach out if you qualify for this role.


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