Sr Director, Pharmacy Ops BC

6 months ago

Vancouver, Canada Loblaw Companies Limited Full time

Reports to: Vice President, Pharmacy Operations

Job Overview:

At Loblaw Pharmacy, our Vision is to increase access to personalized healthcare delivering optimal patient health outcomes and improving quality of life in a convenient, community pharmacy setting helping Canadians Live Life Well.

This is an exciting opportunity for you to be responsible for the operations of 119+ Pharmacies in British Columbia, Alberta, Yukon and Northwest Territories by leading and developing their team of Directors, who in turn do the same for our in-store teams. Their role is to coach, develop and actively drive the success of the pharmacy, to ensure a safe and effective pharmacy practice that provides exceptional patient care. This leader will help transform the pharmacy patient experience as we continue to invest in the future of pharmacy and provide better access to primary healthcare.

The successful candidate must have a passion for the business, proven operational experience, and a desire to make a difference by leading colleagues to develop their skills, build accountability, get results, and provide a positive customer and employee experience.

Primary Responsibilities:

Financial/Business Growth:

Full P&L accountability for pharmacies within Loblaw Companies Ltd. Grocery supermarkets in BC, Alberta, and 2 Territories; investigate, understand, review, and identify critical P&L components such as, labour, inventory, growth opportunities etc. Responsible for delivering on period financial results; proactive approach to identify gaps and opportunities, Strive for continuous improvement in sales and script growth and maintain a thorough understanding of the competitive landscape Discuss business expectations relative to store execution/results.

Culture & Colleagues:

Lead with our culture principles; Be Authentic, Build Trust, Make Connections, and our values Care, Ownership, Respect, Excellence in mind. Build and implement recruitment strategy and engagement/retention plans, in partnership with Human Resources; coordinate with and support Directors to ensure staffing needs are met. Continuous talent development of Pharmacy Directors as it relates to the multifaceted pharmacy market and leadership. Drive a positive, performance culture where colleagues feel accountability and ownership to impact a positive difference each day Partner with HR to actively build and lead talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates

Enablement & Operational Excellence:

Monitor and review weekly sales projections, labour and workflow, shrink, and inventory, training, professional services, quality assurance, promotional programs, store presentation and project rollouts with Directors. Consistent communication with Directors to keep them updated on the implementation of programs and initiatives, accountabilities, and provincial pharmacy regulatory changes. Find opportunities through review of store standards, department appearance, merchandising, signing, backroom and labour standards, resulting in improved department conditions, sales and costs based on execution of recommended solutions; resulting in a professional appearance and level of service, improved quality assurance, sales and costs. Lead and advise the timely execution of Pharmacy projects, initiatives, monthly department plans and rollouts. Support and assist Directors with development/projects, set-up of all new store openings and expansions Assess and communicate feedback on projects, support programs or layout concerns to central teams

Cross Functional Collaboration & Leadership:

Regular dialogue with the enterprise pharmacy team and Ops VP, relative to upcoming promotions, staffing, service and store specific commitments. Build and maintain strong relationships with District Managers and Vice Presidents of respective grocery banners to ensure appropriate knowledge and partnership and business insight.

Regional:

Competitive monitoring of Pharmacy retail environment in respective provinces to ensure Loblaw pharmacies are the industry leaders. Apply expertise on provincial and federal pharmacy regulations as well as standard operating procedures and policies. Promote representation on provincial regulatory bodies and advocacy groups (applicable associations). Share insights into the competitive landscape with the enterprise pharmacy team (fees, market share, pricing, volumes, programs, promotions, pharmacy talent).

Qualifications:

10+ years of progressive, management related experience Bachelor of Science, Pharmacy; or equivalent MBA preferred Excellent eye for business Understanding of retail pharmacy processes Proven track record to lead ground-breaking change efforts Proven understanding of Pharmacy Landscape and Retail Industry Strong existing / collaborative relationships with regulatory and advocacy partners Strong interpersonal and people leadership skills; ability to empower a team Demonstrated skills in relationship building and influencing to achieve results Strong leadership, collaboration, coaching and mentoring skills required Strong verbal and written communication skills Ideally the incumbent will reside in Calgary, Alberta Regular travel is required, often requiring overnight stays

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