Business Analyst

Job Description Fujitsu Canada is seeking a full-time, permanent Business Analyst to support enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on stakeholder engagement, structured content analysis, and agile delivery within hybrid environments. · Experience with SharePoint Online: configuring, customizing, and administering large document repositories. · Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management. · Experience authoring and managing content using DITA XML and structured documentation practices. · Familiarity with XML/XSLT transformations and metadata strategies. · Strong understanding of Agile/Scrum methodologies and product management practices. · Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management. · Proficiency for stakeholder engagement and documentation. · Strong communication skills for translating technical concepts and facilitating stakeholder engagement. · Experience conducting change impact assessments and readiness evaluations. · Familiarity with Canadian government KM systems and accessibility standards. Responsibilities · Develop and document statements of requirements for considered alternatives. · Perform business analyses of functional requirements to identify information, procedures, and decision flows. · Evaluate existing procedures and methods, identifying and documenting items such as database content, structure, and application subsystems. · Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems. · Establish acceptance test criteria. · Support and use the selected departmental methodologies. · Collaborate with stakeholders to define and document KM Initiative objectives, roles, and deliverables. · Prepare plans, charts, tables, and diagrams to assist in analyzing or displaying problems. · Participate in stakeholder meetings and report progress throughout the KM lifecycle. Mandatory Skills · Experience with SharePoint Online: configuring, customizing, and administering large document repositories. · Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management. · Experience authoring and managing content using DITA XML and structured documentation practices. · Familiarity with XML/XSLT transformations and metadata strategies. · Strong understanding of Agile/Scrum methodologies and product management practices. · Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management. · Proficiency for stakeholder engagement and documentation. · Strong communication skills for translating technical concepts and facilitating stakeholder engagement. · Experience conducting change impact assessments and readiness evaluations. · Familiarity with Canadian government KM systems and accessibility standards. Nice to Have Skills · Experience with AI/ML/NLP tools for semantic search, content rewriting, and contradiction detection. · Familiarity with Azure Cognitive Services and integration with KM platforms. · Exposure to document-as-code principles and automated publishing workflows. · Experience with Power BI or Tableau for post-migration analytics. · Knowledge of compliance frameworks such as ISO 27001 or ITIL. · Experience with multilingual datasets and merging bilingual content into unified knowledge articles. · Familiarity with conversational AI platforms like Copilot Studio. General Requirements · Must reside in the Gatineau area in Quebec. · Hybrid work arrangement — onsite at least three days per week, with additional days as needed. · Strong organizational and time management skills. · Commitment to quality and attention to detail. · Ability to work independently and collaboratively. · Willingness to learn new tools and technologies. · Eligibility for Reliability Security status; minimum five years’ residency in Canada. · Experience working in a multicultural or multilingual environment. · Familiarity with agile or other modern project management methodologies. · Previous experience in a remote or hybrid work setting.