Service Planner

1 week ago

Kamloops, Canada Finning Full time

Service Planner – Finning Position Overview: Join Finning’s Integrated Mobile Team and play a critical role in managing complex repair and rebuild projects from intake to completion. This role offers opportunities to apply project management and technical expertise in a dynamic environment, a collaborative team culture with strong leadership support, career progression and professional development opportunities, and a competitive wage with a comprehensive benefits package. Responsibilities Manage intake, scope development, quoting, and communication throughout the repair lifecycle. Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements. Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables. Collaborate with service supervisors and technicians to ensure scope alignment and track progress. Assess technical justification for warranty and goodwill claims and align with account teams on commercial considerations. Identify lessons learned and improvement opportunities, applying project management best practices. Work closely with Product Support, Equipment Sales, and administrative teams to ensure seamless service delivery. Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution‑oriented updates. Day-to-Day Activities Prepare and manage repair scopes and quotes. Participate in pre/mid/post job meetings with service teams. Monitor timelines, deliverables, and financial performance of service jobs. Collaborate across Finning’s regional network for component movement and scope validation. Complete documentation for service requests and work order transitions. Requirements 2+ years of experience in technical service, parts, warranty, or repair. Strong customer relationship management skills and ability to manage complex interactions. Mechanical aptitude and knowledge of Finning/CAT product lines and repair processes. Project management experience: PMP or Blue Seal certification is an asset. Financial acumen for estimating accuracy and job profitability. Proficiency in Microsoft Office, Salesforce, and relevant software platforms. Driver’s abstract required. Important This position is based out of Kamloops, BC. Travel required up to 25% of the time. Permanent, full‑time role. Monday‑Friday, 5x2 schedule. Benefits Competitive wage with expected base salary range of $75,000–$95,000 annually. Annual bonus and premium for certain shifts. Comprehensive benefits package. EEO Statement Finning is an equal opportunity employer. We prioritize creating a diverse and inclusive environment and do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital or family status, or mental or physical disabilities. We are committed to providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr

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