Global Marketing Intelligence Manager

3 weeks ago

Toronto, Canada Computershare Canada Full time

Global Marketing Intelligence Manager Join to apply for the Global Marketing Intelligence Manager role at Computershare Canada. Location: Toronto, Canada (Hybrid). The role requires presence in the Toronto office for at least three days per week. The standard work week is 37.5 hours, Monday to Friday, 8:00 am‑4:00 pm or 9:00 am‑5:00 pm. Additional hours may be required to fulfil leadership responsibilities. Job Description We offer you a world of potential as a Global Intelligence Manager. As a Global Intelligence Manager, you'll be at the heart of our strategic decision‑making, using data‑driven insights to drive growth and success. You'll work closely with cross‑functional teams to uncover trends, analyse behaviour and understand customer needs. Your expertise will inform our marketing strategies, product development, and business development initiatives. Responsibilities Work as part of a global team managing projects across different time‑zones, with a focus on North America. Collaborate with cross‑functional teams to develop, manage and distribute client and end‑user satisfaction surveys that capture valuable customer feedback. Align with stakeholders and manage multiple projects from end to end – both internally and with external providers/agencies. Design and implement robust processes for running research and collecting and analysing data to ensure quality and consistency. Analyse large volumes of complex quantitative and qualitative data in Excel to identify trends and opportunities. Communicate insights effectively to key stakeholders, including executives. Develop and maintain dashboards and reports to track global satisfaction/survey metrics in Excel and Power BI. Qualifications & Skills Leverage a strong foundation of experience and skills: 5+ years in primary research and/or data analysis. Manage multiple projects efficiently, ensuring deadlines are met and deliverables are of high quality. Demonstrate an understanding of online research methodologies and their application. Utilise 5+ years of expertise in data analytics and reporting to turn raw data into actionable intelligence. Think critically and successfully analyse complex data in Excel to identify trends and opportunities. Manage, update and develop databases in MS Excel and dashboards in Power BI (required). Collaborate with third‑party research vendors to run projects and ensure the best data and insights to our business partners. Navigate technical environments and manage data extracts and reports in CRM systems. Communicate effectively with stakeholders at all levels, including senior‑level executives. Translate research findings into tangible business outcomes and recommendations, such as sales strategies, marketing campaigns, and product development plans. Rewards Designed for You Enjoy flexible work arrangements, health and well‑being rewards, the ability to invest in the company, recognition awards, team events, and more. Visit computershare.com/CanadaBenefits for details. About Us Computershare is a global leader in financial administration with over 12,000 employees across more than 22 countries. We are dedicated to providing equal opportunities and fostering an inclusive culture that values each employee. For support with accommodations or adjustments during our recruitment process, visit computershare.com/access. #J-18808-Ljbffr

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