Onboarding Specialist
7 hours ago
Digitail is dedicated to transforming the veterinary profession through innovative, customer-driven technology solutions. We're building a leading all-in-one operating system for animal hospitals that helps veterinarians efficiently manage client communication, patient data, medical records, schedules, and billing. At the heart of everything we do is a love for pets and a profound respect for the veterinary professionals who care for them. As an Onboarding Specialist at Digitail, you'll ensure a seamless transition for our clients onto our software platform. Your primary role will be leading the onboarding and implementation process—working closely with clients to understand their needs, configure the software to their requirements, and provide training for successful adoption. You'll be a key point of contact between our clients and Digitail's internal teams, driving customer satisfaction and retention. What you’ll do as a Onboarding Specialist at Digitail: Collaborate with the sales team to gather client requirements and expectations during the pre-implementation phase. Conduct thorough discovery sessions to understand client workflows, data structures, and implementation needs. Configure Digitail to match client specifications, creating customized solutions for their unique needs. Lead the onboarding process by training clients to effectively use and maximize the software's features. Assist clients with data migration, ensuring accuracy and integrity throughout the process. Troubleshoot technical issues during implementation, escalating to appropriate teams when needed. Conduct regular check-ins with clients to ensure satisfaction and address any concerns. Work with product management and engineering teams to relay client feedback and improve our product. Partner with the CSM team to ensure smooth transitions between sales, onboarding, and ongoing success. How to be successful in this role: Proven experience in a similar role, preferably in SaaS or software implementation. Excellent people skills—you build rapport and trust with clients naturally. Strong problem-solving abilities to tackle implementation challenges head-on. Proven ability to manage multiple client implementations independently. Tech-savvy—you quickly adapt to new technologies and learn new systems. Adaptable and thriving in a fast-paced environment with changing priorities. Strong understanding of veterinary clinic operations and workflows Nice to have: Proficiency in configuring and implementing software solutions, preferably in the veterinary or healthcare industry. What you can expect from Digitail: We're a remote-first global team with diverse cultures and a customer-first mindset. You don't need to have a pet, but full disclaimer—we talk about animals A LOT This opportunity offers a competitive salary, healthcare and pension contributions, alongside share options in the business If you don't hear back from us in 10 working days, we thank you for your time, however won't be progressing your CV at this time. #J-18808-Ljbffr
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Onboarding Specialist
2 weeks ago
Ottawa, Canada Sales Ask Full time**Who we are** We are a fast growing VC funded startup that is building the front office for the home service space, starting with the sales org. We love what we do and who we serve. **Onboarding Specialist** We’re looking for a skilled customer success professional to help our customers get started with our product and see real results. As an...
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Onboarding Specialist
4 weeks ago
Ottawa, Canada ZayZoon Full timeAt ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead...
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IAM Onboarding
2 weeks ago
Ottawa, Canada CANARIE Inc. Full timeA Canadian technology organization is seeking an Identity and Access Management Implementation Specialist to assist clients with the onboarding of IAM services. The ideal candidate will have at least 5 years of experience in software development or IT systems implementation. Responsibilities include operational support of IAM services, system security...
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IAM Onboarding
7 hours ago
Ottawa, Canada CANARIE Inc. Full timeA Canadian technology organization is seeking an Identity and Access Management Implementation Specialist to assist clients with the onboarding of IAM services. The ideal candidate will have at least 5 years of experience in software development or IT systems implementation. Responsibilities include operational support of IAM services, system security...
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IAM Onboarding
4 hours ago
Ottawa, Canada CANARIE Inc. Full timeA Canadian technology organization is seeking an Identity and Access Management Implementation Specialist to assist clients with the onboarding of IAM services. The ideal candidate will have at least 5 years of experience in software development or IT systems implementation. Responsibilities include operational support of IAM services, system security...
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Remote Onboarding Specialist
7 hours ago
Ottawa, Canada Digitail Full timeA leading veterinary software company is looking for an Onboarding Specialist to facilitate client transitions onto their platform. You will lead the onboarding process, ensuring clients successfully adopt and utilize the software. This role requires proven experience in SaaS implementations and excellent client communication skills. Join a remote-first team...
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SaaS Onboarding
3 weeks ago
Ottawa, Canada Drake International Full timeA leading SaaS solutions provider in Ottawa is looking for an Implementation Specialist. This role involves supporting customer onboarding and system configuration while ensuring smooth implementation and technical support. Candidates should have 2-4 years of experience in SaaS implementation or technical roles, strong communication skills, and the ability...
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SaaS Onboarding
3 weeks ago
Ottawa, Canada Drake International Full timeA leading SaaS solutions provider in Ottawa is looking for an Implementation Specialist. This role involves supporting customer onboarding and system configuration while ensuring smooth implementation and technical support. Candidates should have 2-4 years of experience in SaaS implementation or technical roles, strong communication skills, and the ability...
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SaaS Onboarding
3 weeks ago
Ottawa, Canada Drake International Full timeA leading SaaS solutions provider in Ottawa is looking for an Implementation Specialist. This role involves supporting customer onboarding and system configuration while ensuring smooth implementation and technical support. Candidates should have 2-4 years of experience in SaaS implementation or technical roles, strong communication skills, and the ability...
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Onboarding Specialist
5 days ago
Ottawa, Canada Digitail Full timeDigitail is dedicated to transforming the veterinary profession through innovative, customer-driven technology solutions. We're building a leading all-in-one operating system for animal hospitals that helps veterinarians efficiently manage client communication, patient data, medical records, schedules, and billing. At the heart of everything we do is a love...
