Delivery Manager

Founded in 2017, TripArc is a $750 million privately held company that powers the top travel agencies and tour operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally, with over $750 million in transactions annually—all at industry‑best rates.
As an industry leader in technology, purchasing, finance, HR, and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience partnering with two leading luxury‑travel brands—Kensington Tours and Travel Edge—TripArc has real insight into the needs of tour operators and travel agencies today.
Our goal is simple: to make our network of over 1,400 travel entities more profitable, efficient, and able to create truly unique travel for their clients.
THE ROLEThe Delivery Manager will keep the parallel delivery of three pods—Itineraries on ADX, QT Styler, and Product Builder—coherent. With tight ceremonies, early surfaced dependencies, and clear communication, the role ensures that teams and leadership stay informed without needing to ask. The position requires precision in execution, sequencing the right work across teams with distinct rhythms and technical contexts.
WHO WE ARETripArc develops AI‑powered products on an AI‑assisted delivery workflow. We expect the Delivery Manager to advocate for both the technology and its impact on velocity and quality, with a strong understanding of AI assistants like Claude and the accompanying quality gates, review practices, and coaching needed. Familiarity with Claude is expected;

candidates who have leddelivery for AI‑assisted teams and built operational frameworks around that experience will stand out.
Key Responsibilities
Delivery execution across the three pods.
Facilitate all Scrum ceremonies across Itineraries on ADX, QT Styler, and Product Builder—including stand‑ups, backlog refinement, sprint planning, sprint reviews, and retrospectives.
Own SAFe Agile activities, including PI Planning, coordinating across pods to align program increments, surface cross‑team dependencies, and maintain delivery confidence at the portfolio level.
Monitor sprint velocity, team capacity, and progress against goals;

surface variance proactively and with clarity.
Manage release plans in deep collaboration with the Release Manager and Product Owners—maintaining accuracy across scope, release numbers, and launch dates.
Own and maintain risk and decision trackers;

identify blockersand surface dependencies before they impede delivery.
Chair team meetings, manage day‑to‑day project activities, and ensure appropriate escalation pathways are in place.
Tooling & Reporting
Establish and enforce JIRA ticket conformity across all teams, ensuring structured, consistent data across JIRA and Git.
Analyze data from JIRA and Git to identify patterns, forecast risks, and surface insights—dashboards and trackers should drive decisions, not just document activity.
Translate reporting data into clear, insight‑led status updates for teams and leadership—covering milestones, deliverables, dependencies, risks, and recommended actions.
Stakeholder & Cross‑Team Coordination
Collaborate with Product Owners to maintain prioritized backlogs, align delivery timelines, and manage competing demands across pods.
Work cross‑functionally to remove impediments, resolve conflicts, and develop actionable risk mitigations.
Lead Scrum of Scrums to surface and resolve cross‑pod dependencies before they become delivery risks.
Partner with Product Owners to ensure business objectives are reflected in delivery sequencing.
Maintain a close relationship with the Release Manager—aligning sprint outputs to release windows, coordinating cross‑pod timing, and ensuring nothing advances without appropriate oversight.
Lead retrospectives with genuine intent as a driver of meaningful improvement.
Coach teams and Product Owners on Scrum best practices and AI‑native ways of working, elevating practice across the organization.
Cultivate an environment of constructive conflict resolution and early problem visibility.
Identify and implement process improvements that increase throughput and delivery quality without compromising team sustainability.
Utilize JIRA, Confluence, Scrum of Scrums, SAFe, and Claude (or alternative AI familiarity).
WHO YOU ARE
5+ years of experience as a Scrum Master or Delivery Manager, with demonstrated success leading multiple concurrent teams.
Deep, applied Scrum fluency—judging how to adapt ceremonies and pract