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Pro/Tool Rental Supervisor INTERIM

2 months ago

MontérégieNord SaintAntoineSurRichelieu, Canada Home Depot of Canada Inc. Full time
Position Purpose:
Pro / Tool Rental Department Supervisors customarily works a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department Supervisor must be able to perform the following tasks.
Position Responsibilities:
We're looking for the type of associates who can tap into their inner orange by: Training new Associates, delegate projects and duties
Supporting training of Associates on all policies and procedures
Training, coaching and developing Associates’ customer service skills within department of responsibility Providing Associates with the coaching, guidance and encouragement needed to succeed and to take on higher levels of responsibility within store
Leading by example to promote positive Associate morale and good customer service
Building relationships with the Pro customers; spend time at the desk and designate time in the aisle prospecting.
Training and inform store associates about the Pro initiative to encourage and reinforce total store involvement
Acquiring knowledge in product knowledge (PK) areas; conducting PK classes
Reviewing and reconcile reports on a daily, weekly and monthly basis . Conduct information meetings for Associates and/or Customers
Efficiently manage the overall operations and/or inventory of the department
Striving to meet goals - sales, quotes, credit accounts
Working with team to deliver sales presentations to potential customers outside the store (ie: work site visits) at the discretion of the ASM and/or SM
Focusing with team on developing one-on-one relationships with PRO and tool rental customers in order to anticipate trends, drive sales and respond to customer needs
Experience/Knowledge Required:
The kind of orange we’re looking for will possess: Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
Ability to work a flexible schedule including evenings and weekends
Excellent communication skills and customer service skills
Knowledge of all policies, procedures and duties related to customer service
Excellent decision making ability and problem solving skills