Sr. Manager, Business Applications

Sr. Manager, Business Applications (Finance) Join the Sr. Manager, Business Applications (Finance) role at PagerDuty . PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty delivers always‑on digital experiences to modern businesses. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace. We are seeking a Sr. Manager, Enterprise Applications (Finance) to manage and support PagerDuty’s broad portfolio of financial systems and applications, overseeing Order to Cash/Revenue, Procure to Pay, and Record to Report. You’ll partner with stakeholder teams across Revenue, GL Accounting, Tax & Treasury, Procurement, FP&A, and Operations to deliver technical solutions that drive business success. As a people‑focused leader with strong cross‑functional project leadership skills, you’ll oversee system strategy and implementation while championing process improvements to enable our continued growth. You will lead and develop a high‑performing team of IT product managers and system administrators. This role is a flexible, hybrid position. You are expected to work in the Atlanta, San Francisco, or Toronto office 2–3 times per week. Key Responsibilities Set the Finance applications product vision and multi‑quarter roadmap, aligning technology initiatives with Finance and business objectives. Oversee end‑to‑end delivery of Finance system initiatives from requirements gathering through launch and post‑launch support. Lead, mentor, and develop a high‑performing team of IT product managers and system administrators, focusing on career growth and professional development across diverse financial technology platforms while fostering a culture of continuous improvement, collaboration, and operational excellence. Lead large‑scale, cross‑functional projects that span multiple business units, managing competing priorities and ensuring successful delivery of complex initiatives while leveraging your experience managing finance stakeholders to maintain strong relationships and drive real change. Utilize strong facilitation skills to lead productive meetings, workshops, and requirements gathering sessions with diverse stakeholder groups, communicating effectively and translating complex technical concepts into business terms while understanding financial processes, controls, and reporting requirements. Plan comprehensive roadmaps that align technology initiatives with business objectives and strategic priorities across multiple quarters and fiscal years, implementing and managing Agile and Scrum processes to drive team performance and efficiency. Collaborate with your team to develop and maintain the strategy for our comprehensive suite of financial applications, including ERP, Billing, Procurement, and other critical business systems, overseeing the end‑to‑end delivery of financial system initiatives from requirements gathering through to launch and post‑launch support. Stay current with NetSuite, Coupa, Zuora, and emerging technologies to recommend and implement best‑in‑class solutions while collaborating with Finance, Accounting, Revenue, Procurement, FP&A, and Operations leaders to define, prioritize, and deliver business requirements. Lead business, accounting, and workflow process improvements across finance, procurement, tax, audit, and security while defining and documenting detailed functional requirements for workflow automations and system integrations. Ensure robust change management and compliance with security, regulatory, and audit requirements, including SOX IT general controls, while maintaining comprehensive documentation for business objectives, use cases, system specifications, integrations, and customizations. Identify and recommend key technologies to support and improve business processes across the finance and people organization while supporting data integrations and automation efforts. Basic Qualifications 3+ years of people management experience in IT, Finance Systems, or a related field with 2+ years of hands‑on experience with financial ERP systems. Strong background in IT, knowledge of accounting, internal controls, and their application within financial systems, plus experience managing teams responsible for diverse financial application portfolios and system integrations. Excellent communication, stakeholder management, and problem‑solving skills with the ability to speak “finance” and translate between technical and business stakeholders, combined with strong facilitation skills and experience leading cross‑functional meetings and requirements gathering sessions. Experience working in a SaaS or publicly traded company environment. Preferred Qualifications Experience with Zuora Billing, Zuora Revenue, NetSuite, and Coupa software, plus a proven track record of leading complex, cross‑functional projects involving multiple stakeholders and competing business priorities. Experience developing multi‑year technology roadmaps and strategic planning for enterprise applications, with familiarity with AI tools and their application in financial systems automation and process improvement. Experience with relational databases, ETL/integration and automation tools (e.g. Workato), and demonstrated ability to work independently, manage multiple priorities, and oversee complex projects. Experience with financial systems implementation and optimization to support international expansion, including multi‑currency operations, global compliance, and scalable processes across multiple regions. Bachelor’s degree in Computer Science, Information Systems, Accounting, or a related field, or equivalent experience. Base salary range: CAD 153,000 – 231,000. The role may also be eligible for bonus, commission, equity, and/or benefits. Salary ranges are determined by role, level, and location. The range reflects the minimum and maximum base salary we expect to pay newly hired employees for the position, adjusted for primary work location. Your Package May Include Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company‑wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure Location Restrictions PagerDuty does not employ candidates residing in the following regions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which varies by role. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management and Information Technology – Software Development PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program. #J-18808-Ljbffr