Customer Education

4 weeks ago

Toronto, Ontario, Canada Lock Search Group Full time

Customer Education & Training Manager

Greater Toronto Area

Job Summary:

Our client, a global Pharmaceutical company, is seeking a dynamic and driven Customer Education and Training Manager to lead all aspects of customer education and training strategy, including content creation, educational events, digital training platforms, and key thought leader development. This role plays a critical part in driving brand advocacy, fostering scientific exchange, and strengthening industry relationships by collaborating closely with medical affairs, marketing, and sales teams.

Key Responsibilities:

  • Develop and execute education and training strategies aligned with overall business objectives.
  • Design and implement comprehensive training programs for healthcare professionals (HCPs) on products, techniques, and innovations.
  • Collaborate with key industry experts to create impactful educational content that supports strategic initiatives.
  • Provide expert knowledge on product portfolio, ensuring training materials reflect the latest scientific and clinical advancements.
  • Identify, engage, and nurture key thought leaders and brand advocates to enhance product loyalty and professional partnerships.
  • Plan and execute educational events across the country in collaboration with the sales team and other cross-functional partners.
  • Build and maintain strong relationships with HCPs to understand their training needs and provide tailored support.
  • Drive innovation in education and training through new tools, digital advancements, and automation to enhance the customer experience.
  • Work closely with medical affairs, marketing, and sales to ensure alignment and seamless execution of training initiatives.
  • Track key performance indicators (KPIs), analyze insights, and adapt training programs to meet evolving customer and market needs.
  • Manage department budgets and oversee relationships with vendors, agencies, and external partners.

Qualifications:

  • Bachelor's degree required.
  • Minimum of 5 years of experience in medical education, training, or related roles; aesthetics/dermatology industry experience is a plus.
  • Proven track record of leading educational events, advisory boards, and training initiatives for external customers.
  • Strong understanding of medical device, pharmaceutical, and cosmetic product regulations.
  • Ability to build credibility and relationships with healthcare professionals.
  • Experience working in a corporate environment with knowledge of marketing, regulatory, and medical affairs functions.
  • Excellent written and verbal communication skills.
  • Strong project management abilities and the capability to work effectively in a fast-paced, evolving environment.
  • Proficiency in Outlook and MS Office, particularly PowerPoint, Word, and Excel.
  • Bilingual (English/French) is an asset.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.

Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.

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