Travel Specialist

TRAVEL SPECIALIST – Job Description Vancouver, BC or Remote ABOUT Detours Travel is redefining the way LGBTQ+ travelers explore the world. From our humble beginnings organizing trips in Thailand, we’ve grown into one of the most celebrated travel companies for LGBTQ+ adventurers, now operating in 30 countries worldwide. At Detours, our mission is simple: create unforgettable experiences that prioritize connection, inclusivity, and authentic adventure. With a unique approach that replaces rigid itineraries with flexibility and spontaneity, our journeys allow guests to explore vibrant cities, immerse themselves in local cultures, and form meaningful connections along the way. JOB DESCRIPTION We are seeking a highly detail-oriented, proactive, and guest service-focused Travel Specialist to support our guests, Trip Leaders, and leadership team. This role combines guest services, operations coordination, and travel reservations. The ideal candidate thrives in a fast-paced environment, communicates clearly, and delivers consistently exceptional guest service. This role reports directly to the Senior Guest Experience Manager. KEY RESPONSIBILITIES Guest & Trip Leader Travel Coordination Reserve all guest pre- and post-trip hotel accommodations. Book all extension flights for guests. Reserve activities, local guides, ferries, and trains. Complete restaurant selection and reservations. Reserve all Trip Leader pre-trip hotel accommodations. Support for booking Trip Leader and guest flights when needed. Guest Experience Coordination Create and send all guest photo books for each trip. Operations Support Provide operations assistance, including managing rooming lists and booking group flights. Participate in a weekly rotation for after-hours emergency support. Communication & Support Manage live chat, phone calls, and email inquiries during scheduled hours (Tuesday–Saturday, 7 am–3 pm PST). Provide timely, accurate, and friendly support to guests and internal teams. QUALIFICATIONS ·        Minimum 5 years of experience in guest service, preferably in travel, tourism, or hospitality. ·       Exceptional organizational skills with the ability to manage complex logistics and multiple tasks simultaneously. ·       Impeccable attention to detail, particularly when handling guest information, flights, and itineraries. ·       Strong written and verbal communication skills for effective collaboration with vendors, partners, and internal teams. ·       Proficiency with Google Workspace tools (Docs, Sheets, Drive) and the ability to quickly learn operational systems. ·       Proven ability to work collaboratively with cross-functional teams, such as guest services and operations. ·       Problem-solving mindset with the ability to adapt quickly to changing circumstances. ·       A proactive approach to managing deadlines and ensuring seamless operational execution. ·       Passion for travel and commitment to providing exceptional experiences for LGBTQ+ travelers. KEY VALUES 1.     Inclusivity : Embracing and celebrating diversity, creating experiences that are welcoming and meaningful for LGBTQ+ travelers and their allies. 2.     Precision : Prioritizing meticulous attention to detail and accuracy in every aspect of operations to deliver seamless travel experiences. 3.     Collaboration : Fostering strong relationships within the team, guests and partners to ensure smooth and successful operations. 4.     Adventure : Encouraging a spirit of exploration and creating opportunities for guests to connect with the world and each other. 5.     Excellence : Committing to the highest standards in service, operations, and guest satisfaction to uphold Detours’ reputation. COMPENSATION ·       Salary:  CAD $75,000 annually ·       Benefits:  Comprehensive group insurance plan ·       Vacation:  3 weeks paid vacation annually;  4 weeks paid vacation after 2 years of continuous service