Member Service Support Specialist

Member Services Support Specialist – Camrose – Corporate Office – FT Member Services Support Specialist (MSSS) are responsible for receiving and auditing all membership account documentation from the branches. The Member Service Support Specialists communicate all questionable transactions and documentation to the Branch Manager and will identify, qualify, and submit accounts seeking Vision Credit Union Ltd. products and services. Other responsibilities include research, reporting, preparation, and assistance with internal and external audits. Other duties will be performed as required consistent with the goals, objectives, and responsibilities of Vision Credit Union Ltd., directed by the Manager of Member Services Support. Responsibilities Accurately complete and submit branch reports and audits in a timely manner. Set up processing of CUBO users for all branches. Schedule all employees for training in the absence of the Manager of Member Services Support / Member Services Support Supervisor. Verify and audit all membership documentation. Insert membership documentation scanned by branch staff into eDOCS. Verify and audit imaged membership documentation in eDOCS placed by other employees. Report errors and omissions to branches and ensure corrections are made within a given deadline. Input and verify all new, changed, and deleted member and business CAFTs within CUPS deadlines. Process and submit Requirement to Pay, Garnishee, Third Party Demands, and Maintenance Enforcement Support Deduction Notices. Set up member users for Alberta Finance & AGLC submission. Custodian of all branch combinations. Ensure all branch combinations are up-to-date with new employees and changes are made in accordance with loss prevention policies and procedures. Assist branches as required in a positive, friendly, and timely manner. Process ACCULINK ATM corrections sent from branches for members and non-members. Send all Returned Mail to City Centre branch to input into SharePoint for corresponding branches. Maintain all Stop Payments on member accounts within a timely manner. Accurately correct member AFT and Cheque errors within specified timelines. Assist the branches in completing Pay‑no‑Pay within specified timelines. Process Manual AFT and Cheque Returns. Process and complete daily non-postables within set timelines. Maintain Member Service Help Desk Tickets submitted by branches. Assist branches and verify and audit all Unauthorized Overdrafts (TORs). Verify all Foreign ATM Deposits for Branch 041 – vNow Branch. Verify and complete vNow branch applications in the vNow Admin Portal. Input new/changes to membership documentation Errors and Omissions. Maintain an errors and omissions tracking system on outstanding membership documentation. Verify applicable DRVA and cView reports for accuracy, errors and research as required. Reconcile CAFT and Common Share internal accounts. Investigate and locate errors/rejects related to AgriInvest, CAFT and Common Share internal accounts. Submit all Aura submissions, changes, and cancellation of cards. Maintain the First Data Referral program for branches. Monitor duplicate cheques and process cheque returns if applicable. Adhere to all Vision Credit Union Ltd. policies and procedures. Follow all compliance policies and procedures in relation to Anti‑Money Laundering and Anti‑Terrorist Financing Guidelines. Assist Manager of Member Services Support / Member Services Support Supervisor with other duties as assigned. Qualifications High school diploma. Knowledge of basic office procedures with at least 2 years’ experience in a financial institution. Strong problem identification and problem‑resolution skills. Demonstrated ability to accurately post, correct, and manage reports. Effective attention to detail and a high degree of accuracy. Strong work ethic and positive team attitude. Sound analytical thinking, planning, and execution skills. Computer literate, including effective working knowledge of MS Word, Excel and e‑mail. Effective communication skills with individuals at all levels of the organization. Ability to adapt to and learn new software. High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts. Able to work well under pressure and meet set deadlines. Good organizational, time‑management and prioritizing skills. Attention to detail in all areas of work. Self‑starter. Able to work efficiently as part of a team as well as independently. Meticulous records‑maintenance skills. Member Service Experience preferred. Basic to advanced knowledge on registered and non‑registered investment services. Basic to advanced knowledge on membership documentation and products. Compensation Salary range: $45,000 to $55,000 per annum. Comprehensive benefits package. Contact SUBMIT RESUME AND COVER LETTER TO: Human Resources Vision Credit Union Ltd. Corporate Office 5007 – 51 Street Camrose, Alberta T4V 1S6 Fax 780‑679‑0569 Email: Reports to: Manager of Member Services Support / Member Services Support Supervisor. At Vision Credit Union, an equal opportunity employer. #J-18808-Ljbffr