Intermediate Specialist, Housing Process Optimization

Intermediate Specialist, Housing Process Optimization 5 days ago Be among the first 25 applicants Follow us on LinkedIn Job Type Employee Duration in Months (for fixed-term jobs) 24 Job Family Business Systems Analysis # of Open Positions 1 Faculty/Service - Department Student Affairs, Client Relations, Housing Service Campus Main Campus Union Affiliation SSUO Date Posted 2025/12/04 Applications must be received BEFORE 2025/12/15 Hours per week 35 Salary Grade SSUO Grade 10 Salary Range $80,942.00 - $102,245.00 About Student Affairs Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enroll for courses, we oversee 11 residences and an award‑winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more There’s nothing more rewarding than helping future generations reach their full potential at a world‑class university. About the Position Are you a driven, innovative thinker with a passion for service excellence and driving organizational improvements? We’re on the lookout for a seasoned professional to join our Student Affairs team in a pivotal role—one that combines relationship‑building, business analysis and systems and strategic solution design. This role provides the opportunity to lead and shape meaningful partnerships that drive sustained business value. Ideal candidates will bring a strong background in business process analysis and design, robust documentation, operational efficiency and change management. You will play a critical role in ensuring that business needs are accurately captured, prioritised, and translated into actionable solutions. With your ability to connect with clients, anticipate needs, and activate solutions, you will be instrumental in achieving our service excellence and growth ambitions. This role requires someone who thrives in a fast‑paced, collaborative environment and who sees challenges as opportunities to innovate. Position Purpose Plays a critical role in driving organisational effectiveness by performing comprehensive business analysis, process optimisation, and strategic solution design. This role serves as a key liaison between business stakeholders and technical teams, ensuring that business needs are accurately captured, prioritised, and translated into actionable solutions. Through rigorous analysis and stakeholder engagement, the incumbent supports the successful implementation of complex initiatives that enhance operational efficiency, improve user experience, and align with organisational goals. Responsibilities Business Analysis : Proactively gather and document business requirements using tools such as stakeholder interviews, workshops, focus groups, and questionnaires. Identify explicit and implicit needs, develop clear, detailed business requirements documents, analyse requirements to uncover gaps, conflicts, and dependencies, and prioritise them based on business value and feasibility. Process Analysis and Design : Evaluate current business processes to identify inefficiencies and opportunities for improvement. Analyse complex business structures, rules, and policies, and assess operational requirements to propose streamlined, productivity‑enhancing solutions. Option Analysis : Generate and evaluate alternative solutions to address identified problems or objectives. Collect and analyse data on each option, including costs, benefits, risks, and feasibility, and provide clear recommendations. Impact Assessment : Identify potential risks and issues in business plans and requirements. Collaborate with IT teams to address challenges, ensuring system changes are fully integrated and tested. Documentation : Produce comprehensive documentation, including functional requirements, design specifications, and configuration details, and maintain user guides for various audiences. Stakeholder Communication : Maintain a stakeholder register and actively engage with stakeholders to gather requirements, provide updates, and validate proposed solutions. Project and Change Management : Develop detailed implementation plans to support the rollout of new processes and solutions, and guide business units in optimising processes and leveraging advanced system capabilities. Testing : Design and manage comprehensive test plans for complex processes, ensuring systems meet organisational and client requirements for functionality, performance, reliability, and security. Systems Assessment and Improvement : Conduct thorough reviews of system capabilities and workflows to enhance client experiences, identify and address inefficiencies, and recommend enhancements aligned with strategic priorities. What You Will Bring Bachelor’s degree or an equivalent combination of education and relevant work experience. Minimum of 3 years of experience in business analysis. Experience in developing process documentation and/or user guides. Bilingualism: Proficiency in written and spoken English or French, with strong comprehension of both languages. Proven ability to negotiate and influence stakeholders to adopt solutions that align with institutional strategy and client needs. Strong analytical skills to translate business requirements into functional specifications and to synthesise diverse stakeholder needs. Demonstrated experience in writing and maintaining complex business and technical documentation. Adaptability to evolving requirements and processes, with the ability to challenge assumptions and embrace new approaches. Key Competencies at uOttawa Planning : Organise actions and events to realise objectives or projects. Initiative : Demonstrate creativity, self‑starting, and willingness to go above and beyond. Client Service Orientation : Anticipate and meet the needs of internal and external clients. Teamwork and Cooperation : Collaborate effectively with team members and give constructive feedback. Employment Details Seniority Level : Mid‑Senior level Employment type : Full‑time Job function : Information Technology Industries : Higher Education Employer Commitment The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialised persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier‑free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more. If this is a front‑line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute. Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid‑19 as defined in Policy 129 – Covid‑19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts. #J-18808-Ljbffr