Executive Director, Nexus, Client Delivery

2 weeks ago


Toronto, Canada MUFG Investor Services Full time

Overview Executive Director, Nexus, Client Delivery - Private Equity. We are looking for a strategic and experienced leader for our Private Markets, Canadian team who will drive strong team performance, be an expert in the field of Private Markets and maintain the outstanding relationship with our clients. In return, we offer the opportunity to be part of an exciting, vibrant culture and influence the strategic direction of our teams and client partnerships with opportunities for personal and professional development. Responsibilities Monitor and drive staff utilization, tracking targets for staffing levels and maximizing workforce efficiency. Minimize operational risk incidents and ensure adherence to a strong risk controls framework within the Department. Oversee billing to ensure invoicing and collections align with fee agreements. Stay up to date with industry trends and understand the business and product offering to identify cross-selling opportunities. Lead or participate in target operating model definition and enhancement; drive adherence. Maintain regular contact with clients to ensure satisfaction with service levels. Assist business development to grow the business across product lines; identify client needs and provide solutions. Drive and lead projects related to efficiency, process improvements, technology, change, staff development, new service offerings, and regulatory changes. Support staff engagement through communication, training, and initiatives aligning with company values and pillars. Drive staff engagement and promote company-led initiatives supporting values and core pillars. Monitor and drive client profitability; drive location strategy and efficiency to meet budget targets. Ensure adherence to local regulatory requirements, outsourcing, and filings by clients and the local entity. Build and leverage global and local partnerships to maintain a strong focus on quality, service, and client experience. Collaborate with HR to hire and retain top talent; promote Diversity and Inclusion initiatives. Qualifications Deep experience in leading a team with strategic influence. Strong technical knowledge of the financial services and asset management industry. Excellent leadership and organizational abilities. Excellent interpersonal, written, and oral communication skills. Track record of innovating solutions to increase productivity and profitability. Ability to make sound business decisions; professional behavior and strong planning skills. Forward-thinking with a view to global client and market requirements. Ability to deliver high-quality services that meet client expectations; commitment to improving client satisfaction. Problem-solving abilities, proactive approach, and ability to manage stress and conflict constructively. Strong leadership and ability to foster effective communication across teams. Ability to articulate ideas effectively in both individual and group settings. Additional Information MUFG Investor Services is an equal opportunity employer. We celebrate a vibrant culture, connected team, focus on innovation, and laser client focus. We encourage you to apply for a Brilliantly Different opportunity and thank all candidates for applying; only those proceeding to the interview stage will be contacted. Job Details Seniority level: Executive Employment type: Full-time Job function: Finance Location: Toronto, Ontario, Canada #J-18808-Ljbffr



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