Hospitality Worker Lead

Job Description The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. Long Description COMPENSATION: The Hourly rate for this position is $18.20 to $19.05. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers – Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to, all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks. Trains and guides guest service staff on job duties, customer service, systems, and procedures. Greet and provide customer service to guests while anticipating their needs. Responsible for performing service recovery to patients/customers who have received unsatisfactory service. Book reservations and coordinate registration. Operate a register and/or software system to complete cash and credit card transactions. Answers phone calls and emails and deliver messages as needed. Maintains excellent customer service and positive attitude towards guest, customers, clients, co‑workers, etc. Reconciles disputed guest charges. Participates in Quality Assurance Programs and reviews to address areas in need of improvement. Qualifications Supervisory experience in a related role preferred. Previous guest services experience required. High school diploma or equivalent required. Demonstrates excellent customer service skills. Demonstrates interpersonal and communication skills, both verbal and written. Demonstrate organization skills, accuracy, and attention to detail. Physical Demands This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Equality Statement We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. #J-18808-Ljbffr