Revenue Operations Manager

Revenue Operations Manager Willcraft Technologies – Lloydminster, ABFull-Time | On-Site | Monday–Friday Build the systems. Drive the growth. Shape the future of a 30-year legacy MSP.Willcraft Technologies is a trusted, family‑owned Managed Service Provider proudly serving the Lloydminster region for over 30 years. We support clients across healthcare, oil & gas, legal, accounting, education, and small/medium business with secure, reliable, proactive IT solutions.As we enter our next stage of growth, we are building a more scalable sales, service, and customer success engine—and we’re looking for a driven, organized, operations‑minded leader to help us get there.This is not a traditional “sales rep” role.This is a revenue systems builder role. About the Role The Revenue Operations Manager is responsible for creating the processes, tools, and structure that keep our revenue engine running smoothly. You’ll work directly with leadership to improve: lead flow & qualification client onboarding structure QBR preparation reporting & forecasting sales pipeline management CRM discipline coordination between Sales → Operations → Finance Your work will directly support new MRR growth, expansion of existing clients, and improved customer experience across the board. What You’ll Do Sales & Pipeline Operations Maintain a clean, accurate CRM with clear next steps and follow-ups Create and optimize sales workflows, templates, and documentation Prepare proposals, follow-ups, and pre‑call materials Coordinate and schedule discovery calls, demos, and onboarding meetings Revenue Enablement Build reporting dashboards for pipeline, forecasting, and KPIs Identify bottlenecks and recommend improvements Support leadership with revenue planning and forecasting Standardize sales‑to‑service handoff processes Client Success Support Prepare Quarterly Business Review (QBR) packages Assist with onboarding checklists and communication Coordinate client updates, renewals, and follow‑ups Monitor client satisfaction indicators and help identify opportunities Process & Systems Improvement Document and improve procedures for sales, onboarding, and account management Introduce tools, automation, and best practices for efficiency Help develop repeatable processes that scale with the business You’ll Be Successful Here If You… Are extremely organized and enjoy building and creating systems Can manage multiple priorities without losing details Communicate clearly and confidently with team members and clients Enjoy supporting others and enabling them to perform at their best Are proactive—if something is unclear, you take initiative Love improving systems, processes, and workflows Have strong follow‑through and keep tasks moving forward Want to be part of a fast‑growing local business Qualifications Required: 3+ years experience in sales operations, revenue operations, business operations, or client success support Strong CRM experience (HubSpot, Salesforce, or equivalent) Excellent written & verbal English communication skills Strong organizational skills and attention to detail Ability to coordinate between technical and non‑technical teams Comfortable speaking directly with clients Nice to Have: Experience in an MSP, SaaS, or technology service environment Exposure to QBRs, account management, or customer success Familiarity with KPIs, forecasting, and reporting dashboards Experience creating documentation, templates, or workflows Compensation & Benefits Competitive salary based on experience Bonus eligibility based on performance and company growth Extended health and dental benefits Complimentary gym membership to Viking Strength Opportunities for professional development and certifications A leadership team that cares deeply about culture, growth, and employee success About Willcraft Willcraft is known for long‑standing client relationships, family‑owned values, and a service‑driven culture.We hire, lead and reward based on our core values:Integrity • Accountability • Service Above Self • Respect • Continuous ImprovementIf you want to be part of a company with modern ambitions—and contribute directly to company growth—we’d love to meet you. Work Location In person Job Type Full‑time How to Apply Submit your resume and a brief cover letter telling us: Why you’re a fit for this role What part of revenue operations you enjoy most What motivates you to join a growing IT service provider Apply directly through Indeed or email: Additional Postings available from Willcraft Technologies Ltd. #J-18808-Ljbffr