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Field IT Service Support Technician
1 week ago
Kelly is currently seeking an experienced Field Service Support Technician (Part time) for the Dow West Hill site
Title: Field Service Support Technician (Part time)
Location: 2 Manse Road, Scarborough, ON M1E 3T9
Contract Length: 12 months
Part time: Two days a week Either Monday & Wednesday or Tuesday & Thursday
On call: Needs to be on call for major incidents when the main tech cannot respond. Sites - St Clair River, West Hill (Scarborough), or Rexdale Etobicoke.
Job description:
Provide Field Service Support to site.
Deskside and Tech-hub IT support.
Completing on-site installations, repairs, maintenance, and tests
Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues.
Must be self-motivated and able to produce results in a timely manner with minimal supervision.
Strong writing, interpersonal, communication, listening and negotiating skills.
Address escalated management issue that needs special attention.
Work directly & providing guidance to clients on issues that need to be investigated and/or escalated.
Ability to work with site clients, global Service Delivery teams and outsourced service providers to enable a seamless end user experience this may include educating clients on new products and services, tools and how to report a problem or request a service.
IT Asset Management
Coordinate, promote implementation and monitoring of IT equipment waste, processes, reporting.
Partner with service managers, ITRMs, warehouse team & vendors to drive IT disposal process.
Work independently on project assignments; monitor and manage.
Look and communicate opportunities to improve the disposal process.
Coordinate safety requirements and work to schedule global pickups.
Why Join Us? We offer an appealing compensation package, inclusive of a benefits plan that covers statutory holidays, and a vacation pay scheme.
I am looking forward to discussing how this opportunity aligns with your professional goals and possibly scheduling a call to explore further.
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Field IT Service Support Technician
1 week ago
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