Mid-Market Implementation Specialist

Manulife Group Benefits has an impressive market share in Mid-Market account business. Growth and client retention in this market segment requires innovative thinkers who can develop solutions that balance customer need with organizational capabilities. We have an immediate opportunity for a full time Mid-Market Implementation Specialist on the New Business Team. The Mid-Market Implementation Specialist will be accountable for the successful and accurate implementation of Coverage and Non-Coverage Mid-Market Plan Sponsors. The Implementation Specialist will provide expert navigation for Plan Sponsors and Advisors as they transition their Group Benefits plan to Manulife. This will be achieved by having comprehensive knowledge in the areas of systems, pricing, underwriting, administration, and customer service. The individual serves as the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies. Position Responsibilities: Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business Evaluate and determine appropriate non-standard risk assessments Provide analysis and technical support regarding product, pricing and alternate funding arrangements Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries Demonstrate a keen understanding of liability associated with various group benefits arrangements Required Qualifications: In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems In-depth understanding of Group Life and Health concepts and terminology applicable to all markets Understanding of funding arrangements, risk analysis and financial reporting Mathematical aptitude Clear and effective written and oral communication/presentation skills Demonstrated analytical and problem-solving abilities Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously Ability to effectively engage and communicate with internal partners (Plan Sponsor Services and Regional Group Offices) and Market Sources / Sponsors Strong attention to detail Ability to handle fluctuating workloads and multiple priorities within set time constraints Excellent & extensive knowledge of Manulife Systems Excellent PC and Microsoft Office skills with exceptional proficiency in Excel (data manipulation such as pivot tables) and Word Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs Confident and expert negotiator with proven ability to build relationships and influence decision making Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners Motivated self starter and able to work independently in a fast-paced environment Demonstrated ability to produce quality materials within tight timeframes and simultaneously manage multiple priorities Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。 Referenced Salary Location カナダ, オンタリオ州 -フルタイムリモート Working Arrangement 在宅勤務 Salary range is expected to be between $57,675.00 CAD - $96,125.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr