Director, Frontline, Insurance, and Business Banking
3 weeks ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What You’ll Be Doing
You'll join our Analytics & Decision Science team reporting to the Senior Director, Data and Reporting. As the Director, Frontline, Insurance and Business Banking, you will be responsible for the end-to-end development of reporting solutions in support of the strategic and tactical priorities of Personal and Business Banking (PBB). Using combined business, technical, and data focused background, you will utilize a team of experts to transform numbers and data into meaningful insights via reports (PowerBI, databricks, SAS EG), dashboards (Tableau), and self-serve analytical tools (Thoughtspot).
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You’ll Succeed
Consult – Partner with various leaders within PBB to discover and articulate reporting needs; define business intelligence opportunities, and champion the use of data and reporting to improve overall decision making.
People Leadership – Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.
Align – Find ways to standardize KPIs and Reporting across product lines to promote the concept of “One Team”.
Visualize - Think outside the box to determine how to effectively communicate results while balancing consistency standards across all product within the Secure Lending.
Develop – Implement new and innovative ways of evaluating performance so our key business partners can better identify drivers of efficiency, profitability, and performance.
Optimize – Streamline existing performance reporting solutions and processes to improve overall efficiency and reduce “time to delivery”.
Automate – Identify opportunities to reduce manual efforts in order to deliver more accurate/consistent output while gaining an increase in workload capacity.
Balance – Promote a balance between self-serve data and analytics against standardized reporting across products within a reliable and fully accessible reporting portal.
Organize – Partner with technology groups to effectively structure and organize our master data so that it can be utilized effectively.
Who You Are
You can demonstrate experience. In data analytics and/or data science. Personal & Business Banking (PBB) line of business experience in the banking sector. Proficiency with SAS, Python, PowerBI, Tableau, SQL. 1+ years of people leadership experience leading and managing a team.
You can demonstrate knowledge. Understanding and working knowledge of product and systems such as business banking, insurance, and banking front-line systems.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location Toronto-81 Bay, 25th Floor
Employment Type Regular
Weekly Hours 37.5
Skills Business Effectiveness, Business Implementation, Communication, Dashboard Reporting, Decision Making, People Management, Process Improvements, Reporting and Analysis, Thought Leadership
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