Solution Architect

At Stitch, we're building something extraordinary. As a fast‑growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work toward one common goal: make marketers' lives easier with Braze. Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work. We're all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit‑level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world's most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. About This Role As a Solution Architect at Stitch, you'll be responsible for gathering and analyzing technical requirements to ensure seamless integration of Braze and partner technologies within our clients' marketing technology stacks. You'll develop detailed functional design specifications, outlining workflows and user journeys that align with business goals. You'll also design and implement scalable, end‑to‑end solutions that support personalized customer experiences, managing complex data structures, user attributes, and event tracking. Additionally, you'll leverage Braze's segmentation tools to create dynamic audience segments, while crafting multi‑channel campaign flows using Braze's Canvas tool to drive customer engagement through automated messaging and real‑time interactions. What You'll Do Collaborate with other Stitchers on the Delivery team, including Business Strategists, Marketing Strategists, and Technical Producers (email developers) to gather and analyze technical requirements, ensuring Braze and partner technologies are optimally configured within the customer's existing martech stack. Provide detailed documentation, define integration points, and ensure seamless data flow across platforms. Develop comprehensive functional design specifications that outline how Braze's features will support the customer's business goals, defining workflows, user journeys, and business rules. Design and implement end‑to‑end solutions that bridge the gap between business objectives and technical execution. Build and manage complex data structures, including user attributes and events, to support personalized customer experiences. Utilize Braze's segmentation tools to design dynamic and static audience segments based on user behaviors, preferences, and lifecycle stages. Design and implement sophisticated campaign flows using Braze's Canvas tool, incorporating multi‑step, multi‑channel journeys. Bring new ideas, recommendations, and solution write‑ups to other Solution Architects, within projects, or during office hours. Effectively manage your time to achieve quarterly billable hour targets. Stay informed about the latest advancements in Braze and its technology integration partners, earning and maintaining a minimum of three Braze certifications. Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions. Perform additional duties as assigned and needed. What Does Success Look Like In This Role? Confidently develop and clearly communicate customer solutions, including coding/scripting examples and proof of concepts. Act as a technical expert and consultant, meeting clients with a strong point of view and best practices. Show up prepared and engaged in every client meeting, communication channel, and internal discussion. Consistently meet deadlines, ensuring client satisfaction and on‑time deliverables. Manage weekly schedule to meet quarterly billable targets, juggling multiple activities effectively. Requirements 5+ years of hands‑on experience in the marketing technology industry. 3 or more Braze certifications, including Braze Marketer and Braze Digital Strategist, or the ability to obtain them quickly. Knowledge of Liquid, APIs, SDKs, data modeling, and data ingestion processes. Experience developing and documenting custom solutions confidently. Strong organization, delegation, prioritization, and time‑management skills. Ability to articulate marketing technology best practices and translate them to actionable recommendations. Agility to adapt and consult on unfamiliar technologies, embracing challenges with enthusiasm. Excellent strategic and technical thinking to envision holistic solutions. Proven ability to manage multiple concurrent client engagements. Confidence in leading customer‑facing discussions and presentations, inspiring trust. Ability to travel up to 20%. Authorized to work in the United States or Canada without visa sponsorship. Benefits Flexible PTO policy. Monthly tech stipend. Paid parental leave. Medical, dental, vision, and life insurance. In‑person onboarding experience at our HQ in Indianapolis, Indiana. Free mental wellness resources. Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting Industries IT Services and IT Consulting #J-18808-Ljbffr