Employee Relations Manager

1 week ago


London, Canada Amazon Full time

Key Job Responsibilities Detect and Mitigate Risks: apply employee relations expertise to identify trends, gaps and challenges; execute solution‑focused strategies and programs to mitigate risks. Crisis Management: work reactively on crisis‑oriented partner issues under time limitations while exercising excellent judgment. Project Management: independently own large‑scale, network‑wide projects delivered on time that improve frontline partner experience. Analyze and Interpret Data: exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrate ability to define and measure success of programs. Communicate Effectively: rapidly produce high‑quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions. Collaborate: build constructive relationships with critical stakeholders to share information and influence change. Problem‑Solve: work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions. Work at Scale: launch and manage sustainable mechanisms for entire networks. Basic Qualifications Bachelor's Degree. 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations. Experience supporting large hourly workforces (highly desired). Successful record of creating, improving and executing programs at scale. Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience. Skilled in MS Excel, Word, SharePoint & PowerPoint. Preferred Qualifications Advanced degree, JD, or other specialized training in labor/employee relations. Experience building and launching programs that measurably impact positive engagement. Works well in a fast‑paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change. Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments. Strong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills. Solid sense of accountability, high‑quality judgment and sound decision‑making. Ability to handle confidential information and escalate issues when appropriate. Ability to quickly connect with people across a wide variety of cultural and socio‑economic backgrounds. Fluency in multiple languages. Previous experience managing operations. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr



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