Senior Technical Support Specialist

Manages and supports the City's AWS-based enterprise data platform, ensuring its availability, security, and performance. Responsible for cloud infrastructure integration, recommending enhancements, and providing advanced operational support.

Seeking a Senior Technical Support Specialist for XR to handle complex platform issues, drive efficiency through automation and AI, and mentor junior teams. Requires strong technical depth and problem-solving skills.

## Job Description:**Bilingual Technical Support****Type: Hybrid (3 days in office)****Location: North York, ON****Summary:**The Tier 1 Bilingual Support Specialist (French & English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves...

## Job Description:**Bilingual Technical Support****Type: Hybrid (3 days in office)****Location: North York, ON****Summary:**The Tier 1 Bilingual Support Specialist (French & English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves...

Leads a team of technical support professionals providing AWS support to customers, driving operational excellence, customer satisfaction, and evolving support strategies with AI and self-service capabilities.

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native

Leads a team of technical support professionals providing AWS support to customers, driving operational excellence, customer satisfaction, and evolving support strategies with AI and self-service capabilities.

Entry-level Technical Support Specialist providing primary technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction. Responsibilities include ticket management, system configuration, and remote audits.