HVAC Quality Assurance Specialist

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers. Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you. Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work Summary: The primary roles in this position include. Complete Quality, Technical and Safety assessments of work carried out by Technical Field Staff and initiate and assign corrective actions as appropriate. The assessment may also include on site coaching and briefings to ensure that Technical Field Staff are competent to carry out their duties effectively, in compliance with: all statutory legislations, all codes of practice, compliance with Enercare’s policies and procedures, customer satisfaction. Duties and Responsibilities: Plans and carries out quality, technical and safety assessments on work carried out by Technical Field Staff. Identifies and provides coaching, on the job training and briefings to Technical Field Staff. Identifies, investigates and communicates corrective actions, including monitoring timelines as appropriate. Evaluate corrective actions that have been applied to ensure a high level of due diligence. Evaluate the effectiveness of delivered training solutions, and where necessary take action to address any gaps identified. Participate in onboarding technical assessments and training Observe new hires after onboarding, communicate with Manager Be aware of changing operational and technical situations and developments in technology, evaluating the information and implementing innovative training solutions to meet the changing needs. Complete in field/site specific product evaluations and effectiveness Provide support in the preparation and development of Operational Procedures. Maintains an up-to-date knowledge of Statutory Regulations, Codes of Practice & Procedures Develops and promotes best (technical and non-technical) practices for the field. Improves technical awareness and ability of field based staff. Attends area Team/Tool box meetings to communicate trends and weaknesses. Participates in incident investigations as required. Qualifications: Must have valid HVAC License(s)/Certificates (Refrigeration/Air Conditioning and Gas Technician G2 minimum). Must have a minimum of 10 years HVAC installation and service experience. Must have valid driver’s license with clean driver’s abstract maintained. Sheet metal license an asset. Ability to deliver and present training materials to high standard. Ability to undertake assessments (written and observed). Ability to identify gap analysis and provide solutions to eliminate Knowledge of HVAC systems, statutory regulations, codes of practice and operational procedures. Knowledge of Health and Safety requirements. Excellent communication and coaching skills. Good organizational and planning ability. Committed to promoting technical excellence. Ability to travel. Highly self-motivated, work with minimum supervision and effectively plan / organize own work. Committed to delivering exceptional customer service to promote high levels of customer satisfaction. College diploma or equivalent would be an asset. Results oriented, achieving high levels of individual and team performance. Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.