Renewal Specialist

4 weeks ago


Canada Alcumus Full time

Renewal Specialist – Alcumus We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.We are looking for a highly motivated Renewal Specialist who is passionate about customer relationships and loyalty. Responsibilities Handle inbound calls and emails related to renewals and negotiations using effective negotiation techniques to manage a win‑win situation. Identify upsell and cross‑sell opportunities to increase customer revenue and engagement. Manage escalations for internal and external partners as needed. Implement strategies and recommendations to retain customers and manage a win‑win situation with the client. Use Alcumus' consultative selling techniques to uncover customer needs and determine the best solution offering to increase customer revenue and engagement. Qualifications Bilingualism in French and English is an asset but not a must. 2+ years of experience in sales and/or renewal‑related roles. Experience in both "hunting" and "farming" your accounts in a fast‑paced work environment. You love sales andals—and you're looking to grow your career in this path. Proven track record of successful customer retention. You never take "no" as a final answer. Proficient in MS Dynamics 365, Odoo, or another CRM, as well as the MS365 Suite. The perfect blend of customer service, account management, and sales skills. Benefits & Perks Hybrid workplace policy. Integrated mental health & wellbeing support. Vacation – starting at 3 weeks. Wellness Days & Annual Giving Day – an extra to give back to yourself or your community. Comprehensive medical and dental coverage. End‑of‑year company‑wide shutdown for you to relax and recharge. LinkedIn Learning License for upskilling & development. Hiring Process A response to your application within 15 working days. An initial discovery call with the recruiter. A first‑stage interview via Microsoft Teams. Additional interview with the stakeholders you’ll be working with closely in the role. Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. If you don’t feel you meet all the requirements, we still encourage you to apply. Our recruitment team assesses all applications against the role and business needs and will consider transferable and soft skills. We will make a final call based on whether we can offer the necessary support to upskill or provide development opportunities to help you succeed. #J-18808-Ljbffr



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