Head of Operations, Trilogy

3 weeks ago


Canada Crossover Full time

Head of Operations, Trilogy (Remote) Salary: $200,000/year USD (hourly $100). Role at Crossover. Base Pay Range $100.00/hr – $100.00/hr What You Will Be Doing Drive high-complexity operational initiatives including M&A integrations, enterprise system migrations, and large-scale organizational transitions. Architect and deploy automations to replace CRM and task management platforms using Python and LLM APIs. Implement AI-enabled workflows through Cursor, Windsurf, and MCP to remove manual processes and compress cycle times. Own initiatives end-to-end—from initial diagnosis through final deployment—applying proven playbooks and executive judgment. Complete a technical challenge that requires you to design and build AI-first solutions hands-on. What You Won’t Be Doing Build or manage large teams or depend on organizational layers to execute. Participate in prolonged alignment meetings or wait for consensus before taking action. Hand off difficult work to IT departments or third-party vendors—you design and execute the solution directly. Operate in steady-state mode—this role centers on transformation and speed. Key Responsibilities Architect and implement AI-first operational systems that remove manual work, reduce complexity, and enable scalable execution across Trilogy’s global portfolio of software products. Basic Requirements Located in North America (excluding California), South/Central, or Western Europe (UTC -8 to UTC +2). 5+ years leading operations in enterprise software environments. 3+ years in customer-facing functions (Support, Sales, Collections, etc.). Proven capability to develop automation using Python and integrate with LLM APIs. Experience deploying production-grade automations with Cursor, Windsurf, MCP, or comparable tools. Track record of moving quickly, thinking independently, and delivering high-impact outcomes without supervision. Nice-to-have Requirements Background leading large-scale organizational changes including M&A integrations or mass offboarding initiatives. Track record designing and launching AI-powered operational systems. Collection of automations you have personally developed and deployed at scale. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: relentlessly seeking top talent, innovating new technology, and incubating new businesses. Working with Us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Job Details Seniority level: Director Employment type: Full-time Job function: Management, Engineering, and Strategy/Planning Industry: Software Development, IT Services and IT Consulting, Technology, Information and Internet #J-18808-Ljbffr



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