IT Analyst

IT Analyst at Euna Solutions Overview The IT Analyst at Euna Solutions is responsible for supporting and maintaining IT solutions and assets. This role requires a deep understanding of IT best practices, adaptability, and a passion for integrating business and IT systems. The IT Analyst will excel in supporting users and managing IT assets across the organization. Key Responsibilities Provide first‑level contact and support for end users, ensuring effective recording and handling of incidents. Manage and fulfill routine service requests such as password resets, software installations, and access permissions. Aim for one‑touch resolution of incidents whenever possible, leveraging a knowledge base and troubleshooting skills. Identify and diagnose recurring problems; contribute to developing solutions. Escalate unresolved incidents and problems to higher‑level support teams as per escalation procedures. Accurately document incident resolutions and contribute to the IT knowledge base for future reference. Maintain detailed records of user interactions, steps taken, and solutions provided. Regularly review and update IT processes and procedures to align with departmental objectives. Adhere to the organization's designated security framework in all IT operations. Communicate effectively with end users, team members, and other stakeholders. Collaborate with cross‑functional teams to ensure integrated and cohesive IT support. Required Skills & Experience 0‑2 years in IT system administration and user support. Knowledge of Windows and Mac operating systems. Excellent written and oral communication skills. Strong team‑building and interpersonal skills. Ability to work independently and as a team. Strong technical and troubleshooting skills. Preferred Skills & Experience Experience working within the Microsoft 365 ecosystem. Knowledge of networking technologies and cloud‑first environments. Experience with Jira Service Desk. Knowledge of industry best practices and experience with both hardware and software systems. Knowledge of security frameworks and certifications. Microsoft 365 Fundamentals certification (MS‑900). Location This position will be hybrid, 3× a week in our Oakville office. AI Mindset at Euna Solutions We believe the future of work is human + AI. Euna Solutions encourages team members to leverage AI tools to enhance creativity, efficiency, and decision‑making. We look for people curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. Work Environment and Perks At Euna Solutions, we foster a safe space for creative and intellectual freedom and offer a dynamic environment with ample professional growth opportunities. Competitive wages and a 40‑hour week. Wellness days: extra days on top of long weekends (July and September). Community engagement committee. Flexible workday to fit your role. Health and dental benefits. Culture committee celebrations. About Euna Solutions Euna Solutions® is a leading provider of purpose‑built, cloud‑based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America. Recognized on Government Technology’s GovTech 100 list, we are committed to advancing public sector progress through innovative SaaS solutions. Accessibility Statement For any inquiries or requests regarding accessibility at Euna Solutions, please email or call . Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. #J-18808-Ljbffr