Knowledge And Change Enablement Analyst

IREN is a leading AI Cloud Service Provider, delivering large‑scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid‑connected land and data centres in renewable‑rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centres and take pride in being at the forefront of sustainable solutions for the ever‑evolving applications of high‑performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
We are seeking a
Knowledge and Change Enablement Analyst
to join our Technical Delivery team in Vancouver, BC. This role is the knowledge and governance backbone of IREN’s HPC infrastructure delivery and IOC operations. The analyst will own the end‑to‑end lifecycle of SOPs, runbooks and change enablement support across the organization to ensure every delivery and operational activity is documented, pre‑approved and audit‑ready, along with maintaining the knowledge‑base structure and repository integrity.
Working directly under the Sr. Manager, Technical Delivery, the Knowledge & Change Enablement Analyst ensures that IREN’s SOP library is current and CAB‑ratified, the Knowledge base is maintained and reviewed, and the Change Enablement framework is consistently applied across all IOC activities. This supports IREN’s ISO 27001 and SOC 2 compliance posture at every stage.
Job Requirements
Bachelor's degree in Information Technology, Business, or equivalent hands‑on professional experience;

ITIL v4 Foundation certification
3–5 years of experience in a knowledge management, change management, IT governance, or ITSM role within a technology, data centre, cloud, or infrastructure environment
Demonstrated experience authoring, reviewing, and maintaining SOPs, runbooks, or technical procedures in a production or mission‑critical environment
Hands‑on experience with change management frameworks and processes including change classification, CAB participation, evidence capture, and pre‑approval workflows;

ITIL Foundation certification preferred
Awareness of ISO 27001 and/or SOC 2 control frameworks as they relate to change management, configuration management, and records retention
Hands‑on experience enabling change within ITSM platforms, JIRA preferred;

ServiceNow or equivalent
Familiarity with Confluence for documentation authoring and version control
Strong structured writing skills with demonstrated ability to translate complex technical processes into clear, executable, audit‑ready documentation
Experience coordinating review and approval workflows across multiple stakeholders including technical reviewers, approvers, and governance bodies such as a CAB
Understanding of service transition principles ensuring knowledge assets are complete and operationally ready at go‑live
Comfortable working cross‑functionally with delivery, operations, engineering, and service management teams to gather information, validate procedures, and drive documentation to completion
Strong attention to detail and organizational discipline to manage multiple SOPs, coordinate reviews/audits, and ratification items concurrently without losing track of status or deadlines
Comfortable operating in a fast‑paced, dynamic delivery environment where priorities can shift with hardware arrivals, site readiness, or engineering dependencies
Clear written and verbal communication skills with the ability to coordinate across technical and non‑technical stakeholders
Other Important Requirements
This role operates in a fast‑paced delivery environment where SOP and change readiness directly impacts the ability to progress deployment gates and execute Standard Changes where responsiveness and follow‑through are critical.
Job Responsibilities
Maintain the IREN SOP Register requiring every SOP to be accurately recorded with ID, applicable contexts, risk level, ratification date, owner, and next review date;

flagging overdue reviews and SOPs requiring re‑ratification.
Support the CAB ratification pipeline by preparing SOP submissions for CAB review at the appropriate depth (Low, Medium, or High risk), tracking ratification status, and updating Confluence SOP approval records upon completion.
Assist teams with authoring and maintaining runbooks and knowledge base articles to support delivery and operational activities—confirming documentation is executable, technically accurate, and available to both delivery and operations teams at