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Liaison Officer

1 month ago

Charlottetown, Prince Edward Island, Canada breathebnb Vacation Rental Management Full time

About Us:

We (breathe Vacations and Sandbanks Vacations) are a small, family-owned business based in Ontario, specializing in managing vacation rental properties, resorts, and offering exceptional wine tours. Our team is dedicated to providing an outstanding guest experience, and we're looking to expand our marketing efforts to attract new visitors and keep our community engaged. We are passionate about great wine, stunning properties, and creating memorable experiences.

Position Overview:

Job Title:  Guest & Owner Liaison Officer

Employment Type:  Full-Time, Seasonal (mid-April through October 2025)

Location:  Prince Edward County (Remote work possible)

Salary:  $50,000 CAD annually, plus benefits

This position is a key, front-facing role who is primarily responsible for interacting with our guests and homeowners on a daily basis. Because you are typically the only person a guest will speak with, and we have a broad customer base, your genuine enjoyment in interacting with the public is a must. This is an independent role whose tasks include taking reservations, answering guest questions about properties and locations, troubleshooting emergencies quickly and efficiently, responding to owners or flagging to appropriate staff for response, and working closely with cleaners and managers from regional teams to ensure smooth operations. This can be fully remote, or there is a desk in our Bloomfield, Prince Edward County Sandbanks Vacations office with your name on it Because we are a hospitality company, we all work weekends and stat holidays (except Christmas). We are in a strong marketing push currently and envision quick growth over 2025. If this is the case, your position may be offered to extend on a full-time, year round basis when the season nears its end.

Key Responsibilities

  • Work with property management software booking guest reservations and correspondence
  • Scheduling meetings using Google calendar
  • Processing payments and cross-checking reservations
  • Responding to guest and owner inquiries via phone and email
  • Prioritize and triage emergency situations effectively
  • Schedule subcontractors and obtain quotes for work
  • Work collaboratively with the local and corporate teams to ensure smooth operations

Requirements

  • Administrative experience
  • Compassion and client care a top priority
  • Fluency in written and spoken English
  • Availability to work most, if not all weekends and statutory holidays during high season
  • Flexibility for shift work (shifts range from 9 AM to 9 PM) with two days off per week
  • Strong ability to learn new software quickly
  • Excellent organizational skills and attention to detail

Assets

  • Fluency in French
  • Travel agent or tourism experience
  • TICO certification

What We Offer

  • Competitive salary
  • Comprehensive benefits package
  • Paid vacation and sick leave
  • A supportive, close-knit team atmosphere where your contributions are valued.
  • Work-life balance with a family-oriented company culture.

Eligibility

Candidates must be legally entitled to work in Canada.

If you are passionate about providing exceptional service and thrive in a dynamic environment, we would love to hear from you Please submit your resume and a cover letter outlining your relevant experience.

How to Apply:

Please submit your resume to ( ). Candidates not shortlisted for an interview will not be contacted due to the volume of applications received.

Thank you