Front Store Manager

Summary The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent customer service, manages all processes and procedures utilizing financial resources, and ensures store objectives are achieved. Responsibilities Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability. Works with the Management Team to ensure Store Standards are in effect 100% of the time, including the backroom. Manages labor scheduling and leverages Workforce Management (WFM) to maximize labor productivity. Ensures staffing levels are adequate to effectively operate the business. Complies with Human Resources Standards. Hires and/or supports hiring for all departments, excluding Pharmacy. Maintains wage administration within SLPH guidelines. Conducts probationary reviews for new hires and annual staff performance reviews. Manages staff performance through ongoing coaching, action planning, and follow‑up. Drives Blue Culture, engagement, and leads & motivates staff through core values. Analyzes financial reports, identifies trends, and addresses discrepancies between planned and actual through the FSM Monitoring Report. Meets period, quarterly and annual targets. Sets individual goals for departments to motivate employees and ensures goals are met. Develops and executes strategies to improve business efficiency at the store. Qualifications Planning, judgement and decision making. Planning and preparation for inventory management. Use judgement and decision making skills to control expenses. Provides effective leadership and ongoing mentorship and ensures development of all staff. Efficient time management skills. Able to prioritize activities quickly in response to changing initiatives. Effective organization and planning skills. Experience Previous retail management experience for a minimum of 5 years. Demonstrated ability to drive the business, lead by example and support corporate programs. Works effectively with the management team. Superior interpersonal, coaching and communication skills. Strong business and financial acumen. Strong relationship builder with key internal and external agencies. Notes INTERIM POSITION April 2026 to April 2027. Why work in a Shoppers Drug Mart store? Each store has an Associate‑Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co‑workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available on request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Salary Hiring Range / Salary at hiring: $56,000.00 – $67,500.00 per year. A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. #J-18808-Ljbffr