Regular Full-Time, Help Desk Support, Information Technology and Systems Support Department

Regular Full-Time, Help Desk Support, Information Technology and Systems Support Department

Job No:EXT

Location:Parry Sound

Help Desk Support

Information Technology and Systems Support Department

Job Posting: Non-Union

Regular Full-Time Position

About the Organization

Located on the coast ofbeautiful Georgian Bay , our facilityboaststhe best that both nature and technology can offer. We work in one of Canada's most modern health care facilities and live in one of the country's top outdoor adventure destinations. You can get from desk to dock in 10 minutes

West Parry Sound Health Centre (WPSHC) has always employed an innovative planning approach aimed at integrating services. Faced with the challenges of rural care delivery, WPSHC has partnered in regional alliances and created internal programming solutions that have benefited patient care and improved services throughout the catchment area.

Today our uniquely integrated health care organization includes Lakeland Long Term Care, six Nursing Stations delivering care to rural communities, management of District ambulance services and dispatch, and a full range of in-patient and out-patient programs associated with a 90-bed acute care hospital.

For more information on WPSHC, please visit our website .

About the Opportunity

We currently have an exciting opportunity for a Help Desk Support person to join our Information Technology team. Reporting to the Director of IT Operations, the Help Desk Support position provides responsive, courteous and effective first level technical assistance to Health Centre staff, physicians, learners, volunteers and other authorized users. The position supports reliable access to information systems, devices and communication technologies that enable safe patient care and efficient operations. As the primary point of contact for many technology-related requests, the incumbent receives, assesses, documents, resolves and escalates incidents and service requests.

Specific accountabilities include:

• Provides help desk and user support.
• Performs desktop installations, configurations, and troubleshooting.
• Manages end user accounts, permissions, and access rights.
• Monitors, maintains, and troubleshoots network infrastructure, applications, and security.
• Documents and communicates assigned work (helpdesk tickets) on a timely basis.
• Installs, configures, and maintains desktop and laptop, tablets, printers, computer peripheral, devices and telecommunication devices.
• Installs, configures, and maintains software applications on user computers and maintains an inventory of installed software and hardware and manages licensing.

Hours of work are primarily Monday to Friday, day shift.

More About You

To qualify for the role, you will need to have:

• College diploma or certificate in information technology, computer systems, network administration or a related field, or an equivalent combination of education and relevant practical experience.
• Current industry certification such as Microsoft (MCSA, MCSE, ITIL), CompTIA A+, or an equivalent service-management or technical certification is an asset.
• One (1) to three (3) years of experience providing technical support in a service desk, desktop support or similar environment is preferred.
• Experience supporting Microsoft Windows and Windows Server environments, Microsoft 365, Active Directory or Microsoft Entra ID, other identity platforms, endpoint devices, printers, mobile devices, common productivity software and remote-support tools.
• Experience using an IT service-management or ticketing system and following incident, request, change, asset and knowledge-management processes is an asset.
• Experience in a hospital or healthcare environment is preferred.
• A valid driver’s license is required for travel between sites as necessary.
• Ability to handle the physical demands of the job, including lifting up to 75 lbs when required.
• Demonstrated satisfactory attendance levels, work performance, disciplinary history, and positive work references.

The ideal candidate's work will exemplify WPSHC