Visitor Services Team Lead, Assiniboine Park

Working Title: Visitor Services Team Lead, Assiniboine Park; Employment Status: Part-Time; Starting Hourly Rate: $17.09 per hour; Address: 2595 Roblin Blvd Winnipeg MB R3R 2N7; New Hire Schedule: Flexible schedule including evenings, weekends and holidays. You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward Job Summary Reporting to the Manager, Guest Experience, the Visitor Services Team Lead will ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. The Visitor Services Team Lead will promote an engaging and positive work environment, while ensuring the team consistently delivers exceptional customer service and exceed guest expectations. The Visitor Services Team Lead will have an additional level of leadership to assist with delegating tasks, problem solving, and fulfilling administrative roles. Additional responsibilities include mentoring and training new employees, workplace maintenance standards, and monitoring supply levels for all Visitor & Retail Service functions. The Visitor Services Team Lead will be expected to perform the duties of a Visitor Services Representative as required. Essential Duties and Responsibilities: Coach and train staff daily on how to provide extraordinary customer service to enhance visitor experience while providing a positive role model. Work to achieve sales goals daily based on budgets as well as maintaining overall expenses. Inform guests about membership benefits and Park Programing events while ensuring staff are as knowledgeable. Handle visitor comments and complaints and escalate to supervisor when required. Develop high level of product knowledge to educate visitors about the park and zoo. Perform duties of Visitor Services Representatives as required and lead by example. Take a lead role in implementing emergency procedures as required. Understand and be able to train on and troubleshoot software used by Visitor Services department including POS/computer systems (galaxy), turnstiles, automated ticketing kiosks, G4S equipment. Completes daily sales reconciliation and investigates discrepancies before submitting to Assistant Manager. Ensure work areas are kept professional, clean, and presentable. Qualifications: Think you have what it takes to be one of our Customer Service Associates ? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role: A high school diploma and/or GED equivalent. Post-secondary or equivalent in business, tourism, or hospitality considered an asset. Minimum 2 years of experience using POS/computer systems. 1-year supervisory experience considered an asset. Proven ability to communicate effectively in person, through email, and by telephone. Excellent customer service and communication skills with the ability to provide a positive and engaging visitor experience. Experience in training, coordinating, and overseeing staff. Highly effective sales and interpersonal skills in order to quickly build rapport and provide extraordinary experiences to Zoo and Park visitors. Candidates must be physically capable of safely performing the duties of the position which includes standing for long periods of time, working in all types of weather, and lifting up to 40 lbs. Must demonstrate strong communication skills with the ability to follow directions, demonstrate a high sense of urgency, and be a friendly, team player. Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact for further information. #J-18808-Ljbffr