Supervisor
4 weeks ago
Supervisors contribute to making Toys R Us a store where people want to be: a fun place to discover, imagine, grow, and play.
Supervisors demonstrate our Values - Teamwork, Excellence, Authenticity, Accountability, and Integrity. They support the Store Management team in fostering an inclusive, respectful environment.
Supervisors support our Culture Framework and is responsible for working with team members on customer engagement, selling skills and product knowledge. This role supports the Management team in developing strategies to drive sales in their areas of responsibility, address in-stock issues and to achieve store targets. The Supervisor executes initiatives that drive sales and margin while supporting the delivery of positive, lasting experiences for our customers.
The Supervisor position requires full availability including nights and weekends. A Supervisor may be transferred within different areas of the store.
Supervisor - Roles and Responsibilities
Ensure sales results, goals and individual responsibilities are communicated to team members; hold team members accountable to achieve individual and team objectives
Supervise daily sales activity, Philanthropy and Baby Registry results and provide appropriate feedback, direction and follow up to ensure execution
Role model a customer-first mindset. Use daily insight and feedback to improve performance and use MAGIC to deliver a best-in-class customer experience.
Supervise and support all Order Management System (OMS) functions in an efficient and timely manner to ensure customer satisfaction, including In-Store Pickup (ISPU), Ship from Store (SFS)
Participates in the successful execution of well-designed in-store, corporate, and community events to build brand awareness and foster an environment of fun and play
Conduct effective coaching conversations with team members, including Performance Check Ins, to ensure performance expectations are met
Ensure that the floor is stocked and merchandised to company standards
Ensure Store is prepared for all flyers and promotions
Role model 100% compliance to all Health and Safety, Human Resources and Loss Prevention regulations, policies, and procedures
Hold team members accountable for compliance to all company policies and procedures
Analyze reporting to identify sales growth opportunities
Support store management in the delivery of ongoing training and follow up as required
Support the recruitment of team members as needed, including pre-screens and interviews
Review and update the breakroom Communication Board
Open and close the store following established procedures including the opening and closing checklist
Undertake all other relevant duties as required to ensure the store runs smoothly, efficiently and to expected standard in all areas (including acting as Manager on Duty)
Qualifications
1+ years retail management experience, including customer engagement and in-store merchandising; knowledge of Toy and Baby products an asset
Personal characteristics should include high energy, active listener, high integrity, sense of urgency and self-motivation
Strong customer engagement and relationship building skills
Effective verbal and written communication and presentation skills
Organizational, time and priority management skills
Attention to detail and problem-solving skills
Ability to remain calm under pressure
Proficiency in Microsoft Office applications
Job Types: Part-time, Permanent
Pay: From $18.55 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
Flexible schedule
On-site parking
Store discount
Schedule:
8 hour shift
Day shift
Evening shift
Morning shift
Weekends as needed
Ability to commute/relocate:
Ottawa, ON K1K 3B8: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
This position requires open availability. Do you meet this requirement?
Work Location: In person
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