Senior Business Analyst

Overview
Key team member who will work on business initiatives to identify, document, analyze business and technical requirements and provide solutions related to processing, service and/or technical improvement opportunities under the guidance of the Product Owner. Business initiatives will also include implementations of new technologies and new product development. We reserve the right to change duties or assign additional duties at any time with or without notice.Position Responsibilities
50% Process and system analysisClarify and translate business requirements / objectives into detailed system functionality
Review and analyze existing technical documentation to understand APIs, their endpoints, and their suitability for proposed solutions
Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions
Develop new procedure documentation in support of new process, products or system enhancements
Document analysis findings, including API usage and integration recommendations
Develop process maps and workflows that show end-to-end processes, including API call points
Create detailed data mapping documents to identify data requirements, gaps, and any new fields needed in databases
Use tools such as Bruno (or Postman) to test APIs, understand error handling, and document error scenarios for the development team
Perform incident investigations using SQL queries to troubleshoot issues, identify root causes, and collaborate with engineers to resolve them
Communicate complex technical findings to business stakeholders in clear, accessible language
Build and update HTML email templates for customer onboarding communications
20% CommunicationProvide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distributions and other functional teams
30% Collaborate with business & technical partnersConduct interviews with business and technical experts to identify and communicate issues
Assist with development of user test plans and testing to validate system enhancements
Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated
Required Qualifications
University degree or equivalent business experience
More than 5 years of business analysis and/or project management experience
Ability to handle multiple demands and competing priorities
Knowledge and understanding of project management methodology and workflow design
Ability to convey information clearly and effectively through both verbal and written communication
Good organization, problem-solving skills and analytical ability
Work well in independent or team basis as situation dictates
Proven experience as an IT Business Analyst or similar role in a technology-driven environment
Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications
Experience analyzing APIs, including understanding endpoints, parameters, and error handling
Ability to create process maps, workflows, and detailed data mapping documents
Familiarity with API testing tools such as Bruno, Postman, or similar
Proficiency in SQL for production investigation and root cause analysis
Strong written and verbal communication skills to explain technical details to non-technical audiences
Basic knowledge of HTML and ability to build or edit email templates
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.Manulife and John Hancock informationManulife Financial Corporation is a leading international financial services provider offering clear futures. For more details about the company, please visit the Manulife Japan site.Manulife is an equal opportunity employerManulife/John Hancock embraces diversity. We are committed to fair hiring, retention, promotion and compensation practices and to a workplace environment that values culture and individual strengths. All practices and programs are administered without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and related conditions), sexual orient