Transportation Customer Service Representative
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Transportation customer service and TMS coordination define this XTL role, scheduled from 6h30 to 15h30 on Thu-Fri-Sat or 4/4 shifts.
As a Customer Service Representative, you will ensure daily commitments are executed as promised. You will manage customer communication, operational updates, and appointment bookings. Attention to detail supports accurate transportation data, invoicing, and customer commitments.
Responsabilités clés:
- Accept EDIs and complete required system updates
- Create customer orders, codes, and master orders
- Book loading and unloading appointments for customers
- Notify customers about delays during your shift
- Answer phones and coordinate responses with dispatch
Exigences:
- Experience with AS400, TMS, Elogs, People Net, or Safety Direct
- Knowledge of Microsoft Word, Excel, and PowerPoint
- Excellent oral and written communication skills
- Excellent attention to detail and organization
- Customer-focused professionalism and discretion
Support XTL customers through accurate TMS updates, responsive communication, and dependable transportation appointment coordination.
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