TechOps Engineer L1
2 days ago
Overview Tech Ops Engineers L1 (Customer Experience Advocate) The Mission: We aren't looking for a "computer person" who hides behind a screen. We are looking for a service professional who happens to be great with technology. At Technique, you provide "Butler-Level" service. This means we don’t just fix the laptop; we restore the user’s peace of mind. Your goal is to ensure that when a client hangs up the phone, they aren't just relieved their problem is gone—they are genuinely happier for having spoken with you. What "Butler Service" Means in This Role Proactive Anticipation: You don’t just fix the reported error. You notice that their desktop is cluttered or their backup hasn't run, and you take care of it before they even have to ask. Polished Communication: You speak the language of the client, not the language of the server room. You translate complex tech into simple, reassuring solutions. The "Above and Beyond" Factor: If a client mentions they are stressed about a presentation, you don’t just fix their PowerPoint; you offer to stay on the line for a test run to ensure they feel confident. Zero Burden: We never want a client to feel like they are "bothering" us. You make them feel like their issue is the most important part of your day. Key Responsibilities First-Touch Resolution: Act as the first point of contact for all technical inquiries, providing a warm, professional greeting every single time. Technical Triage: Diagnose and resolve issues related to Microsoft 365, Windows/Mac OS, basic networking, and hardware peripherals. Relationship Management: Maintain detailed notes not just on the "fix," but on the client’s preferences (e.g., "Mr. Smith prefers phone calls over emails" or "User is currently working on a high-stress project"). Education: Empower users by teaching them "pro-tips" that make their digital lives easier, delivered with patience and encouragement. The Ideal Candidate The Hospitality Heart: You might have a background in high-end retail, luxury hotels, or fine dining. You understand that the "feeling" of the service is as important as the service itself. Tech-Fluent: You have a solid grasp of Level 1 troubleshooting (Password resets, printer setups, connectivity issues, and software installs). Radical Empathy: You can sense frustration through a headset and know exactly how to de-escalate it with kindness and competence. Ownership Mentality: You don't "pass the buck." If you can’t solve it, you stay involved and ensure a "warm hand-off" to the Level 2 team. Why You’ll Love Working Here Culture of Appreciation: We celebrate "Hero Moments" where our team goes the extra mile for a client. Growth Mindset: We invest in your technical certifications and your professional "soft skill" development. The Tech: You’ll work with the best-in-class RMM and PSA tools to make your job seamless. Standard Qualifications 1+ year of experience in a customer-facing role (Service industry experience is a huge plus). Basic understanding of Active Directory, Microsoft 365, and hardware troubleshooting. Exceptional written and verbal communication skills. The ability to make people smile, even through a computer screen. #J-18808-Ljbffr
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TechOps Engineer L1
1 week ago
Toronto, Canada Technique Ltd. Full timeOverview Tech Ops Engineers L1 (Customer Experience Advocate) The Mission: We aren't looking for a "computer person" who hides behind a screen. We are looking for a service professional who happens to be great with technology. At Technique, you provide "Butler-Level" service. This means we don’t just fix the laptop; we restore the user’s peace of mind....
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Cyber TechOps Manager: Automation
4 weeks ago
Toronto, Canada Manulife Financial Full timeA leading financial services provider in Toronto is looking for a Cyber TechOps Manager to oversee a dedicated team focused on enhancing cybersecurity operations through automation and integration of tools. This role involves designing scalable solutions, mentoring engineers, and ensuring that cybersecurity platforms are optimized for operational use....
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Cyber TechOps Manager: Automation
2 days ago
Toronto, Canada Manulife Full timeA major financial services provider in Toronto is seeking a Cyber TechOps Manager to oversee a team dedicated to improving cybersecurity operations through automation and engineering excellence. The role requires strong technical skills in cybersecurity tools and automation scripting, coupled with experience in leadership. Ideal candidates have substantial...
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Cyber TechOps Manager: Automation
2 days ago
Toronto, Canada Manulife Full timeA major financial services provider in Toronto is seeking a Cyber TechOps Manager to oversee a team dedicated to improving cybersecurity operations through automation and engineering excellence. The role requires strong technical skills in cybersecurity tools and automation scripting, coupled with experience in leadership. Ideal candidates have substantial...
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Cyber TechOps Leader: Automation
3 weeks ago
Toronto, Canada Manulife Financial Full timeA leading financial services provider in Toronto is seeking a Cyber TechOps Manager to lead a high-performing team in cybersecurity engineering and automation. You will be responsible for developing scalable solutions and integrating diverse cybersecurity platforms. The ideal candidate should have over 7 years of experience in cybersecurity, including 3...
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Cyber TechOps Leader: Automation
3 days ago
Toronto, Canada Manulife Financial Full timeA leading financial services provider in Toronto is seeking a Cyber TechOps Manager to lead a high-performing team in cybersecurity engineering and automation. You will be responsible for developing scalable solutions and integrating diverse cybersecurity platforms. The ideal candidate should have over 7 years of experience in cybersecurity, including 3...
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Cyber TechOps Leader: Automation
2 days ago
Toronto, Canada Manulife Financial Full timeA leading financial services provider in Toronto is seeking a Cyber TechOps Manager to lead a high-performing team in cybersecurity engineering and automation. You will be responsible for developing scalable solutions and integrating diverse cybersecurity platforms. The ideal candidate should have over 7 years of experience in cybersecurity, including 3...
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Cyber TechOps Manager
2 days ago
Toronto, Canada Manulife Full timeAre you a strategic leader with a passion for cybersecurity engineering, automation, and innovation? We are seeking a Cyber TechOps Manager to lead a high-performing team that designs, develops, and delivers scalable solutions to support global Cyber Operations! This team plays a critical role in enabling operational excellence by integrating tools,...
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Cyber TechOps Manager
2 days ago
Toronto, Canada Manulife Full timeAre you a strategic leader with a passion for cybersecurity engineering, automation, and innovation? We are seeking a Cyber TechOps Manager to lead a high-performing team that designs, develops, and delivers scalable solutions to support global Cyber Operations! This team plays a critical role in enabling operational excellence by integrating tools,...
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Cyber TechOps Manager
2 days ago
Toronto, Canada Manulife Financial Full timeAre you a strategic leader with a passion for cybersecurity engineering, automation, and innovation? We are seeking a Cyber TechOps Manager to lead a high-performing team that designs, develops, and delivers scalable solutions to support global Cyber Operations! This team plays a critical role in enabling operational excellence by integrating tools,...
