Director, Frontline Programs

DIRECTOR, FRONTLINE PROGRAMS (Full-time)

FOR FULL JOB DESCRIPTION click on this link

THE OPPORTUNITY

The Director, Frontline Programs provides strategic leadership and oversight of Prosper Canada’s Frontline Programs. This role requires a mission-driven, strategic, entrepreneurial and values-based leader who can engage, align and mobilize diverse teams, partners and stakeholders to advance a bold national vision for scaling high-impact and inclusive community financial empowerment services in Canada.

Working closely with senior Prosper Canada leaders and external community, government, philanthropic, and financial sector partners and stakeholders, the Director is responsible for leading the growth and development of Canada’s community financial empowerment field and helping to ensure that everyone in Canada has access to the financial help they need to achieve financial wellbeing – no matter who they are, where they live, or their starting point.

They are accountable for overseeing and developing our national system of free, high-quality, community-delivered, financial help services, funded through our Resilient Futures program, and achieving our 4-year goal of helping 1 million people with low and moderate incomes to build their financial wellbeing and access $2 billion inadditionalincome.

In parallel, they are responsible for driving innovation to grow our frontline impact and broaden the inclusion and reach of financial empowerment supports across Canada. This includes adapting service models, tools and resources to better serve diverse communities.

The Director, Frontline Programs provides strategic leadership and oversight of Prosper Canada’s Frontline Programs Department which is accountable for advancing efforts to enhance and sustainably scale access quality and inclusive community delivered financial help services for people with low and moderate incomes across Canada.

Reporting to the VP, Impact and Operations, the Director oversees a multi-disciplinary Department with three core functions:

• Our Community Services & Impact Group (CSI) isresponsible forensuring the delivery of comparable, inclusive, high-quality financial empowerment services across Canada. Working with our national network of community service partners, they manage these relationships, monitor program delivery, build capacity through learning and training opportunities and resources, and foster peer engagement and learning through our national online community of practice.
• Our Service Innovation & Inclusion Group (SI&I) is responsible for the design, development, testing, and scale-readiness of high-quality, inclusive, financial empowerment service models and tools, and applying human-centred design throughout the innovation cycle to ensure impact, equity and accessibility.
• Our Grant Administration Team (GA) is responsible for administering our Resilient Futures grant fund and other project grants. This includes designing and administering calls for proposals, grant allocation, fund disbursements, compliance monitoring, and reporting.

The Director is accountable for the leadership and performance of all three functions, ensuring plans, priorities and target outcomes align with and advance with Prosper Canada’s strategic priorities, that roles and responsibilities are clearly defined, and there is strong cross-team coordination. In addition, the Director is expected to optimize the use of systems, people, and resources across these functions to strengthen community partner experience, ensure accountability for and achievement of funded outcomes, manage risk, and translate learning into continuous service and system improvement.

Reportsto: Vice President, Impact and Operations

Direct reports:

• Senior Manager, Community Services & Impact (CSI)

Indirect reports: 9+ roles across GA, CSI and SI&I

WHAT WE OFFER

Prosper Canada offers the opportunity to work in a mission-driven, values-based environment where you can help to drive large-scale social impact. Our staff enjoy:

• Supportive work policies in a hybrid office environment
• A collaborative work environment with a strong culture of learning and innovation