Technical Services Manager

Technical Services Manager ADM Milling & Baking Solution is actively seeking an experienced Technical Service Manager with strong baking expertise to join their North American Technical Service Team in the Milling & Baking Solution Business unit. This role provides high-quality technical support in wheat quality, flour functionality, milling performance, and commercial bakery applications to the flour mills and bakery customers. As a primary technical liaison between the mills and customers, this role bridges technical service, process troubleshooting, technical training, and customer relationship management ensuring that flour and grain-based products consistently meet customer requirements for quality and performance. This position reports directly to the Senior Director of Technical Service for North America. Key Responsibilities Serve as the main technical resource for internal mills and external customers Provide on-site and remote troubleshooting related to wheat quality, flour performance & functionality, and baking application in a timely manner. Evaluate wheat quality and advise on grist management and blending strategies Support new crop transition, customer transition, plant trials, new product launches and assist in setting up wheat grist, product specifications, etc. Provide technical support on flour selection and matching for different end‑use applications to customers Support the mills on improvements in flour consistency, and product specifications Develop and deliver technical training programs to internal and external stakeholders Build strong & collaborative relationships with Sales, R&D, Commercial, Operation and Quality teams in Milling & Baking Solution in North America Build strong & collaborative relationships with customers and identify opportunities to enhance the customer experience and product quality Flour Functionality & Baking Applications Lead customer‑driven or industry‑driven projects in collaboration with central labs and R&D Assess flour performance using rheological, analytical, and baking tests Provide technical guidance across key flour application categories (bread, tortillas, pastries, crackers, cakes, etc.). Troubleshoot dough handling, texture, shelf‑life, volume, and other quality issues tied to flour variability or process deviations. Collaboration & Continuous Improvement Partner with R&D, Quality, Sales, Commercial and Operations teams to deliver integrated customer solutions Communicate customer insights and feedback to internal teams to support product development, Innovation, and continuous improvement initiatives. Prepare technical reports, training materials, service documentation, project management, and customer‑facing presentations Qualifications Expert Knowledge of flour and other ingredient functionalities, including dough rheology, absorption, mixing behavior, extensibility, fermentation tolerance, and baking performance across product categories (pan bread, artisan bread, bun & rolls, tortillas, crackers, cakes, etc.). Good understanding of wheat quality attributes, including protein levels, gluten strength, moisture, ash content, falling number, and starch damage, etc. Basic knowledge of flour milling operations, quality control processes and flour specifications Hands‑on commercial bakery technical experience, with the ability to interpret and diagnose the process and product issues and provide practical adjustment related to flour performance, dough handling and finished baked goods Bachelor’s degree in Science related field with a preference of Baking Science, Grain Science, Milling Science or Food Science 5+ years of technical services or product development experience in baking and milling industry Excellent communication skills and confidence in customer facing environment with the ability to translate complex technical concepts for customers Strong analytical skills and the ability to make decisions and recommendations Ability to communicate in French is an asset Must be willing and available to travel frequently (up to 50%) to milling facilities, bakeries, and customer sites across North America Benefits & Perks Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well‑being, including: Physical wellness – medical/Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement, and Child Physical Activity Reimbursement. Financial wellness – Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax‑Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection. Mental and social wellness – Employee Assistance Program (EAP) and Employee Resource Groups (ERGs). Additional Benefits Paid vacation time. Education assistance. Company-sponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs. About ADM For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve vital needs of a growing world. Today we are one of the world’s largest agricultural processors and food ingredient providers, with approximately 40,000 employees serving customers in hundreds of countries. With a global value chain that includes approximately 450 crop procurement locations, more than 330 food and feed ingredient manufacturing facilities, 62 innovation centers and the world’s premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses. For more information about ADM and its products, visit Equal Employment Opportunity Statement We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Job Details Job Type: Full‑time Location: Various Locations Seniority Level: Not Applicable Industry: Food & Beverage Manufacturing Employment Type: Full‑time Job Function: Engineering and Information Technology #J-18808-Ljbffr