Sr. Salesforce Consultant, Service Cloud Voice

Sr. Salesforce Consultant, Service Cloud Voice 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Why NeuraFlash, Part of Accenture At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting‑edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we've earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. YOU'LL HAVE THE OPPORTUNITY TO: Facilitate business process reviews to identify customer requirements and processes Create visual diagrams illustrating customer business processes Create user stories based on customer requirements Configure Salesforce Service Cloud Voice and Amazon Connect solutions Develop technical requirements and specifications for customers and the technical delivery team Learn and drive best practice contact center design into each and every aspect of solution delivery Effectively manage aspects of projects and customer communications Deliver customer end‑user training and documentation Configure Salesforce Solutions using point‑and‑click tools available on the platform (e.g., Process Builder and Visual Flows) Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers Acquire new technical expertise and understanding of latest Salesforce features and major launches Understanding of Contact Center routing strategies in Salesforce and Amazon Connect REQUIRED QUALIFICATIONS: 4+ years project experience in a hands‑on position 4+ years of experience with Salesforce in a development or configuration capacity Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases Solid Understanding of Salesforce Platform and its architecture Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance Client facing experience in the following areas: Pre‑Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture What's it like to be a part of NeuraFlash, Part of Accenture? Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. Flexibility: We know that a perfect 9‑5 isn’t possible. We build a culture of trust and understanding and value good work, not the hours. Collaboration: You have a voice here Team suggestions and feedback are welcomed and addressed at executive town halls and meetings. Celebrate Often: We take our work seriously, but we enjoy fun—arm wrestling contests, costume parties, and holiday sweaters. We celebrate big and small together. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries: Software Development Referrals increase your chances of interviewing at NeuraFlash by 2x #J-18808-Ljbffr