Travel Claims Manager
3 weeks ago
A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business. Title: Travel Claims Manager Location: Hamilton Ontario, (Hybrid opportunity, 3 days in the office) THE OPPORTUNITY You'll oversee a dynamic team of approximately 30 claims professionals, including 3 team leads, who handle travel insurance claims for a major US insurer client. This young, university-educated team requires a hands-on leader who can provide mentorship, drive operational excellence, and implement innovative solutions to enhance efficiency. The role focuses on managing various travel claims including cancellations, delays, medical emergencies, baggage issues, and student accidents. While these claims are typically straightforward and short-term in nature, success requires strong leadership capabilities, excellent relationship management skills, and experience implementing process improvements and technology solutions. WHAT YOU'LL DO Lead and Develop Your Team Provide direct coaching and mentorship to claims examiners and team leads Develop team leads into supervisors through hands-on guidance Build a high-performing culture focused on quality, efficiency, and continuous learning Handle complex escalations and support individual team members with challenging files Drive Operational Excellence Manage daily claims operations ensuring adherence to KPIs and service standards Champion process improvements to increase efficiency and reduce cycle times Lead implementation of e-claims systems and AI-powered tools Oversee litigation files and ensure regulatory compliance across all activities Manage Key Relationships Collaborate with US client representatives (major insurer) on service delivery Partner with VP of Operations on strategic client matters Work cross-functionally with training, customer service, and product teams Ensure policy interpretation aligns with client requirements and regulatory guidelines Ensure Quality and Compliance Review claims for coverage determination and financial liability assessment Maintain comprehensive reporting on claims metrics, trends, and outcomes Stay current on travel insurance regulations and industry best practices Uphold documentation standards for audit and compliance purposes WHAT YOU BRING Experience Requirements 10+ years of progressive claims leadership experience with proven results Track record managing teams in high-volume, fast-paced environments Demonstrated ability to manage and develop supervisors or team leads Strong background in process improvement and system implementation initiatives Experience with claims technology platforms and automation tools Preferred Background Travel insurance claims expertise (highly desirable) Health, accident, or benefits claims experience, will be considered Third Party Administrator (TPA) environment experience is nice to have Essential Skills Exceptional leadership and people development capabilities Strong communication and interpersonal skills for client and team engagement Analytical mindset with excellent problem-solving abilities Hands-on management approach with willingness to work directly with team members Customer-centric philosophy with commitment to service excellence Ability to remain composed under pressure while managing competing priorities Compensation : Competitive salary, bonus, benefits, Group RSP
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Travel Claims Manager
1 week ago
Hamilton, Canada DGA Careers Full timeA growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. Title: Travel Claims Manager Hamilton Ontario, (Hybrid opportunity, 3 days in the office) You'll oversee a dynamic team of approximately 30 claims professionals, including 3 team leads, who handle travel insurance claims for a major US insurer...
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Travel Claims Manager
3 weeks ago
Hamilton, Canada DGA Careers Full timeA growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business. Title: Travel Claims Manager Location: Hamilton Ontario, (Hybrid opportunity, 3 days in the...
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Travel Claims Manager
3 weeks ago
Hamilton, Canada DGA Careers Full timeA growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business.Title: Travel Claims ManagerLocation: Hamilton Ontario, (Hybrid opportunity, 3 days in the...
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Travel Claims Manager
4 days ago
hamilton, Canada DGA Careers Full timeA growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business.Title: Travel Claims ManagerLocation: Hamilton Ontario, (Hybrid opportunity, 3 days in the...
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Travel Claims Manager
1 day ago
Hamilton, Canada DGA Careers Full timeA growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business.Title: Travel Claims ManagerLocation: Hamilton Ontario, (Hybrid opportunity, 3 days in the...
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Travel Claims Manager
3 weeks ago
Hamilton, Canada DGA Careers Full timeBase pay range: CA$115,000.00/yr - CA$135,000.00/yr I help Insurance Employers and Professionals with talent acquisition and career advancement by creating strategic introductions across Canada. A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This newly created leadership position reports...
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Travel Claims Manager
1 week ago
Hamilton, Canada DGA Careers Full timeBase pay range: CA$115,000.00/yr - CA$135,000.00/yr I help Insurance Employers and Professionals with talent acquisition and career advancement by creating strategic introductions across Canada. A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This newly created leadership position reports...
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Travel Claims Manager
1 week ago
Hamilton, Canada DGA Careers Full timeBase pay range: CA$115,000.00/yr - CA$135,000.00/yr I help Insurance Employers and Professionals with talent acquisition and career advancement by creating strategic introductions across Canada. A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This newly created leadership position reports...
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Travel Claims Manager
5 days ago
Hamilton, Ontario, Canada DGA Careers Full timeA growing insurance organization is seeking aTravel Claims Managerto lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business.Title:Travel Claims ManagerLocation:Hamilton Ontario, (Hybrid opportunity, 3 days in the office)THE...
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Travel Claims Manager
3 weeks ago
Hamilton, ON, Canada DGA Careers Full timeA growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. Title: Travel Claims Manager Hamilton Ontario, (Hybrid opportunity, 3 days in the office) You'll oversee a dynamic team of approximately 30 claims professionals, including 3 team leads, who handle travel insurance claims for a major US...
