People and Culture Specialist

People and Culture Specialist (contract - leave coverage)

Remote

What Makes Us Stand Out:

Granum is the leading software company devoted to serving landscapers and arborists across North America, providing intuitive, industry-specific solutions designed to help them improve and grow their businesses while impressing their customers. Granum brings together three of the most trusted software names in the industry — LMN, SingleOps, and Greenius — into one powerful software ecosystem. More than just a software company, Granum works alongside its clients to implement systems for estimating, scheduling, crew training, invoicing, and payments, blending technology with hands‑on onboarding and human support. The company's mission is to help industry professionals unlock their potential and achieve their most important goals, all united by the belief that its clients’ success is not just a milestone, but a shared mission.

As a team, we’re on a mission to reshape an age‑old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, The Extra 1%, Accountable to Outcomes, Unconditional Transparency, and Forgiveness . If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry

Our culture and growth has been recognized with multiple awards, it’s a great time to join

• #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row)
• Certified Great Place to Work Canada 2024

The reason behind the role:

This is a 14-month contract role to cover maternity leave.

As our People & Culture Specialist, you will be a highly accessible partner to employees and managers across the employee lifecycle — from onboarding through development, benefits support, policy questions, recognition, and offboarding.

This is a hands‑on role for someone who can balance empathy with operational precision. You will keep day‑to‑day People Operations moving, improve the systems and processes behind the experience, and help turn People & Culture programs into simple, useful experiences for employees and managers.

As our People & Culture Specialist you will

• Serve as a first point of contact for employee questions related to HR systems, benefits, people programs, policies, and general People & Culture guidance.
• Facilitate a welcoming, organized employee lifecycle experience, including pre‑boarding, onboarding, employee changes, leave‑related coordination, offboarding, and exit interview logistics.
• Coordinate and continuously improve Granum’s onboarding experience, including the Granum 90 journey, new‑hire communications, calendar coordination, manager enablement, systems readiness, and 30/60/90‑day touchpoints.
• Administer and maintain People systems, including Rippling, Lattice, and related workflows, records, communications, and employee resources.
• Build, document, and improve scalable People Operations processes, replacing manual work with clear workflows, helpful documentation, and thoughtful automation.
• Support benefits administration and employee education across the US and Canada, partnering with providers and internal stakeholders to resolve questions and improve the benefits experience.
• Help maintain accurate, accessible, and up‑to‑date People & Culture information, including handbook content, policies, process guides, benefits resources, and an employee‑facing source of truth.
• Support compliance‑related programs and communications, including required training, policy acknowledgements, pay transparency materials, and recurring compliance activities.
• Support employee engagement and culture programs, including surveys, recognition, awards, employee communications, events, and initiatives that strengthen connection across a remote‑first organization.
• Handle sensitive employee information with sound judgment, confidentiality, care, and appropriate escalation.

What you’ll own in your first 90 days:

• Independently run the Granum 90 onboarding journey for new hires
• Take over day to day administration of Rippling and Lattice, including employee